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curdgelj
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Joined 2 years ago
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Re: when will detailed usage be updated, 12+ days now
Update, I finally got through to customer service and have been told that this service is no longer available. It's one of the reasons we went to a regular plan was so we could have access to OUR data. Now you'll only get it days after the full billing cycle is over. Anyone with teens and preteens knows waiting more than a month to get the info is not acceptable.23Visto4likes0ComentariosRe: when will detailed usage be updated, 12+ days now
It's now been 15 days with no update, I tried the "contact us" chat feature but even it's on the fritz. The chat window continually disappears and restarts. Each time I start to type it disappears then restarts. Does anyone know what's going on? I don't remember it ever taking this long to fix a bug on the site before.25Visto0likes0ComentariosRe: unable to access usage details, again
So it's not the website. This seems to happen randomly. Usually I can access the older usage details if it's at the end of the billing cycle but right now I'm not even getting the option. I's been like this all day, guess I'll try customer service whenever they comer back online. Thank you for replying, at least I know what it isn't, half way there.28Visto0likes0ComentariosRe: unable to access usage details, again
Yes I'm the primary acct. holder. And it's not a couple days I can't see. I click on usage and get taken to a page that says "usage overview" but only has manage data. No other options. And it isn't the end of the billing cycle either.43Visto1like0Comentariosunable to access usage details, again
Why do the line usage details keep becoming unavailable? When I click the Usage tab I only have the option to check my data, which I don't need it's unlimited. This keeps randomly happening and it's frustrating. Why can't I access my line usage details all the time?373Visto0likes7Comentarios