When will my first and second month’s bill be due, if I decided to switch to t-mobile?

HarvanHunter wrote:

@tmo_amanda - Please help me understand something about your response:

Say my service is $100 per month, including taxes and fees, and I signed up on March 1. According to your response:

• My first bill is due somewhere between Mar 20 and Mar 24.
• It includes charges for a full month’s worth of service ($100) plus another 1-4 days (up to $15), even though I only received 21-24 days of service.
• Then I pay $100 each month thereafter.

Wouldn't this be overcharging me? If I only have 21-24 days of service, shouldn't I be entitled to pay only for those days of service?

It is absolutely bonkers that they are overcharging customers in the name of the first bill. I activated my service on March 8 and the first bill was generated on March 8 for the whole month. I didn't have the service even for a full day and I had to pay $140.

tmo_amanda wrote:

¡Hola, @briannadoll​!

 

That's a really good question. When you switch to T-Mobile your first bill cycle will close within 1-4 days of activation and be due approximately 20 days afterwards. It will include one full month's worth of service plus the 1-4 days of service you had since we bill in advance. After that, it'll be a normal monthly bill that covers a one month period.

 

Let me know if you have any other questions!

T-Mobile definitely needs to come up with a better education plan so that the users can be advised correctly what they are getting into. This is a very shady behavior and I am taking my business, a drop in the sea for you, elsewhere.