Forum Discussion
Why am I randomly not receiving texts?
A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these message...
Alright. Filing a Trouble Ticket with our Tech team is best route to go. They'll need specific examples of text messages that failed, and that'll help them look into what's going on.
BB10 wrote:I experienced same problem when my source was sending me a verification code for security purpose. I called T Mobile customer Service. She found out that the sender number is blocked from sending me a message. Typically, if it is a corporate entity who is sending messages such as this, the company uses 'short code' as sending number. Apparently, T Mobile has blocked numerous short codes for some reason, my guess is to filter unsolicited msgs. I asked t mobile customer service to unblock all 'short code' numbers. This should correct some of my problems such as Institutional text msgs. If you rely on text messages to receive COVID vaccine related msgs, you may want to fix this. My problem was COVID related notification issue in order to complete registration.
Thanks for sharing this. I have had this issue isolated to verification codes for several years. After reading this post I called T-mobile and asked them to allow short code numbers and it worked immediately. Oddly the number I tested on showed as a normal phone number, not a short code. This was also isolated to my phone line in our family plan.
