Forum Discussion
why did tmobilee eliminate USA based customer service?
for almost 2 hours this morning I have been trying to reach a USA based agent to handle my USA account…. but all I get are people outside the USA.
Even twitter which used to be fantastic… not anymore! They are useless!
t-mobile needs to go out of business… their support is non-existent, the coverage for the most part is better OUTSIDE the USA, than inside…
And nobody at the company’s social media, gives a crap about helping their customers!
Already moved 2 lines away, and working on the other 2 now!
Last week kid you not at least 20 hours and over 30 calls at all hours from CA . Each call went into Phillipine. Those Agents are clueless and so untrained. So unprofessional who hear laughter and chatter in the background like someone answering from their home
Poor things all they do is read off script just saying how sorry and they understand then put you on long hold and then once you told them they have not resolved the situation.
You would have their supervisor come and dio the same thing .Complete going in circles and nothing gets done.
Until a m9nth ago they had great US call centers and that is one reason I stay. But NoW?
Calling around 7AM ET almost always gets me someone from GA or here in VA.
I contacted Tmobile a couple of weeks ago to cancel a service and I got through right away and off the call in 5 minutes with a rep based in Alburqueque.
