Why do you keep asking me to verify my identity?

I'm having the same issue as well.. Verifying myself on automated system and then having to do it again. I had an issue that wasn't resolved by expert and asked possibly if a supervisor could help. I was transferred over to another "expert" not supervisor by the name of Jay who asked me to verify myself again. When I was transferred the second time it was silence, no hold music. I think he was waiting for me to hang up.