I am so tired of only seeing deals for new customers or only those that add a line. We have been t-mobile customers for 15 years and have all the lines we need. Why shouldn't we be able to just walk in and take advantage of advertised deals instead of spending tons of time on the phone trying to get elevated to a special department?

Agree. I have been with tmo for many years, and already have as many lines as im allowed. So, i can't even get another line. i have been promoting tmo for years, and now im not so sure i want to. i went to the store today to upgrade one of my lines to a note8 and the ending price was actually more than if i were to buy it outright by 40.00. its really unbelievable how tmo treats loyal customers. i apparently don't qualify for the netflix on my account, and, NEVER, will anyone in the store go over discussions with me to talk about options. i have stuck with tmo for all these years because the price was always good. but it seems like they have started to go the way of cable companies and only appreciate the new customers and avoid the current. it would be nice to know the loyalty meant something to them.

I agree, after all we pay for service and cost of these phones... It's only right that people, after so many years, should receive some type of kick-back.EXAMPLE: They only charge an extra $5 on the bill for unlimited data. Why not give loyal customers an incentive and give it to them for free? waive the $5. God knows you people make enough off us.

Loyalty to a company that wants your money? No. Stay loyal to yourself and own best interests.

I get what you're saying and sometimes these old plans pay off in the end. (over time) but that still does nothing for the guy like myself that has been a loyal customer for 5 yrs faithfully and never really caught any breaks. I like T-mobile but it doesn't mean I wouldn't change for a better deal. Not like they would care enough to keep me around by giving a reason to do so.Guess there's just way too many people out there willing to pay the high price for services, that they just figure (TMobile), there are more people in line after me to worry about the few that have differences of opinion

Yeah, I just got off the phone with TMO. Been a customer for years. They had a BOGO on IPhone 8s, only applying to people who aren't TMO customers. I thanked the rep for reminding me that its time to change carriers. Even if other companies only offer a 2 year intro price, it's better than what I am paying now and a few of them have drastically better coverage. My loyalty as a long time TMO customer only goes as far as they are willing to treat their existing customers the same as new customers. No love there. This is the only cell phone company I have seen that doesn't look work with existing customers. I have called a few times and no one even offered to work with me, they simple tried to convince me that they are the best company (even though the prices and coverage are better with others if I switch). Shows you what they think of loyalty. It's really disappointing. This post reminded me of the frustration I keep having in trying to get a deal from TMO that ISN'T for new customers.

Why no deals for long time customers?

Mrblackballroom
Newbie Caller
Hace 6 meses
The deals suck now they no longer cater to long time customers every deal is aimed for new customers or add a line promotions. They used to cater to their long time customer. I'm at that age group now that I am not a transient. My line is attached to my life. I would like a deal that raise my bill an additional $30+ because i added a line. at first i fell for the trap. Now i am looking to be a new customer somewhere else so i can lower my bill. This is basically like the contracts of old which ppl are trying to avoid. Trade in your old phone isn't a value either. I have been a customer since i was 16 left 1ce to sprint for 3 months but tmobile customer on and off for almost 20 years. Honestly I think i may go to another company soon that buys out my line promotion contracts
tidbits
Spectrum Specialist
Hace 10 meses
I can't wait until they next shiny deal and all these people complain they can't get the deal. Keep that same energy. I'll see you in their forums 😀
MiNi
Newbie Caller
Hace 10 meses
Because they suck. I hate T-Mobile and am looking to switch to another carrier ASAP!
almasbadarpura
Newbie Caller
Hace 2 años
15 + years with T-Mobile never got any deal or free phone autopay bill on time now its time to move to different carrier, company don’t care anymore for existing customer now this loyalty will be shopping for new carrier on thanksgiving deals.
BYE
WADENID951
Roaming Rookie
Hace 2 años
ENJOY YOUR T-MOBILE WHILE i ENJOY MY FREE I-PHONE 14
WADENID951
Roaming Rookie
Hace 2 años
THATS WHY IM LEAVING
gramps28
Router Royalty
Hace 2 años
Tmobile offers free phones with bill credits but the top of the line iPhones aren't one of them
WADENID951
Roaming Rookie
Hace 2 años
Want a free phone , like I can get if I leave t-mobile, Im a senior and a veteran 31 years
gramps28
Router Royalty
Hace 2 años
There's deals but you need to look for them but if you want an iPhone those are few and far between.
Try going to a Best Buy to see what they are offering.
WADENID951
Roaming Rookie
Hace 2 años
Been a Customer for 31 years, still waiting for a deal