Forum Discussion
Account cannot be authenticated
Hello guys. Can you tell me please, what's wrong? Just installed my Visual Voicemail app, turned on mobile internet and turned off Wi-Fi but still have this message: "Visual Voicemail account cannot...
Got mine working. Not sure what Blokada is but I did have DuckDuckGo blocker on - need to save data & battery. Disabled that for the authorize and it loaded up. Turned the blocker back on, and it still works.
Thanks for the help syaoran!
I did look at Google Play and it was updated within the past week. I have auto-restart set to weekly, and that's when the app updated and I posted here. Just FYI, if anyone reboots.
What SIM slot is the T-Mobile SIM in? Some dual-SIM devices have a second SIM that doesn't have access to all of the features and bands the first SIM does. The important thing though is, to make sure the T-Mobile SIM is the SIM set to use data. If you are roaming, you might not be able to activate Visual Voicemail until you are back on the T-Mobile network.
Have you double checked your APN settings as well to make sure you have the correct settings to access data? You can find the BYOD APN settings at this link.
https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/byod-t-mobile-data-and-apn-settings
