Forum Discussion
Android Native Visual Voicemail Trouble
I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab hace show, and I have the option checked in the menu settings for the Phone app. I continue to get the messages "Visual Voicemail Activating" and "Can't activate Visual Voicemail". I have VVM on my plan via the ONE Plus add-on.
I have removed the T-Mobile VVM app as I know that it will deactivate the native VVM. I have reset network settings, restarted the phone, and spoken with both T-Mobile and Google. I have yet to be given a reason this is not working.
(Note: brought the phone over from Verizon but it's unlocked - all other data and voice functionality is good)
UPDATED 7/13/2021:
For folks wondering if their Native VVM app will work on T-Mobile's network, here's some helpful info. The native VVM app on Non-T-Mobile devices isn't something T-Mobile can guarantee will work with the VVM service. This goes for other native apps as well. We recommend folks download T-Mobile Visual Voicemail app I've linked below and use the VVM service through that app. The second link I posted below is for troubleshooting if you happen to run into any issues.
We have a couple articles that can help with this. Check out the two links below in relationship to the issue.
App de Correo de voz visual de T-Mobile
Solución de problemas del correo de voz
Following.
Yep . Same problem. New Nokia 6.1 worked great for one day on TMO (had HD calling, fast LTE, VVM from goog). After update to Pi, no more HD calling, LTE is half the speed, and Goog vvm doesn't work. Sounds like a Google problem to me. I thought Android One would allow me to stay updated; but when the updates break as much as Pi did - not worth it.
Still no luck here.
So this is going to sound stupid, but it worked on my wife's phone. Go into phone settings, under voicemail, and turn it off and on a few times .On the third or fourth attempt, hers activated . You can tell immediately when it activates, because the other options light up.
Same here. I just did what @carrierlost suggested, i.e. turn the voicemail
on and off few times and it started working...
I've been lurking on this thread for awhile. Nothing recommended has worked, except for @carrierlost 's last recommendation. I flipped the VVM switch under Voicemail Settings, and boom -- It's working. I wonder if TMO recently fixed something, because I'm certain I've tried that many times.
Mine is still stuck on "can't activate visual voicemail" Turned it off and on 10 times...no luck.
This is all I ever see.
The suggested off and on isn't working for me at all. I tried over 20x's and still nothing. I paid off the phone so I'm probably gonna jump ship and try Google Fi at this point. My hopes were high after reading your posts about it suddenly working but I'm thinking of upgrading to the pixel 3 xl and I'm worried that I'll go through this same headache all over again if I do.
Just dropped T-Mobile for Google Fi. Not gonna waste time trying to figure why they can't something this simple to work. Good luck to those still waiting.
