Forum Discussion
Any one else getting "Configuration Notification" messages?
I keep receiving sms messages from short code number with the following text: Configuration Notification. Your MMS Service Settings have arrived. Open the configuration message and save the se...
Hola, @djsnd! Thanks for creating a profile and chiming in with your ticket numbers.
From the sounds of it, simply switching the SIM is causing the messages to generate. I only have one user's ticket numbers. If any other users have ticket numbers, please pass them along as this will speed up the resolution time. If you do no have a ticket number, I'd like to send you a PM to collect a few pieces of info so you can be added to the list. Please let me know if you'd like me to PM you.
I have been working with some TMo engineers for several days now on this issue. Some light has finally been shed today, although there is still no known solution or work-around. @tmo_amanda, you'll probably want to be aware of this.
So for a few days, the official response was that these messages were not coming from T-Mobile. However, I was able to reproduce them very easily and on-demand by swapping SIM cards from one "affected" phone to another. Not all phones are affected (for example, a Pixel 2 XL is not) but some less-popular brands are (OnePlus, Essential, and ZTE, for instance). I had two different SIM cards and both cards were able to reproduce this behavior on-demand every single time I swapped cards from one phone to another. However, reboots, airplane mode, and other such changes did not cause the problem. I understand this trigger is different than what others see, and that's okay. I think we're still working towards the root of the problem and it's good we don't need weak signal situations to trigger this, which are much more difficult to reproduce. Given that the network detecting that a SIM card changing phones was the trigger for me, this mostly proved that T-Mobile WAS the source of these messages one way or another.
Well, the official response changed today. I am now being told that these messages ARE coming from T-Mobile, and that they're specifically related to DIGITS. We have tried several things to try to manipulate the system to stop sending this messages but so far all attempts (both by me and the network engineers) have proven unsuccessful. So we don't yet have any way to stop the messages, but we are finally on a path that has hope!
I'll come back here and post more as I have useful information to share. It's a little slow-moving, so it might take a while, though. :-)
