Forum Discussion
CANNOT RECEIVE MMS MESSAGES
Alright, so around 1 month ago I switched to my boyfriends plan on T-Mobile from Verizon. We ordered a Samsung S22 Ultra and once it arrived we set it up. They gave me a new number but we intended on...
Have you checked the APNs? https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/byod-t-mobile-data-and-apn-settings
I bought the Kyocera Dura XV Extreme flip phone through our Verizon plan in April 2022 to upgrade to 5G. A couple weeks ago, December 2023, we switched to T Mobile and ported our numbers. Since then, I have not been able to receive certain text messages. I think they are Multimedia Messaging Service, MMS. The conversation bubble has a grey box saying download, but the download fails.
I have talked to several T mobile techs on the phone and in the store, and also to a Verizon tech who unlocked my phone and said it would work but it still does not. I also talked to Kyocera, the manufacturer who said sometimes phones do not transfer well….
Last week, January, 2024, I decided to try the tech at a different t mobile store. He was very helpful and offered to reset my phone if I brought in my older phone to transfer/backup the contacts to.
Today I went back to the store, he was not there but another tech set right to work and discovered that when the new t mobile sim card was put in, the phone/network?? Did not correctly recognize/connect to the right access point??? I am not sure what he did but So far it works so yippie.
