Forum Discussion
No se reciben llamadas y los mensajes de textos se demoran
Hi all, trying to find a resoultion to this issue that's been happening for the past 5 months. My phone is an unlocked HTC u11.
Randomly I will not receive calls when I have full bars. It doesn't show up as a missed call or anything. The person will message me on another messenger and when I call them back I usually get a bunch of text messages time-stamped from the past hour that I have also missed.
I will also randomly receive voicemails with no missed calls indicating that again, I've missed a call but it does not show up in my notifications .
I've tried all the resetting everything on my phone, I've disabled wifi calling and volte but the problem persists. Has anyone experienced this and had it fixed?
We know it's super important to get calling and delayed messaging issues like this resolved. Issues like those can be caused by another of issues but we do have some troubleshooting steps you can follow that'll help. Nuestra No se puede llamar, llamadas interrumpidas y otros problemas de llamadas is the best place to start for resolving issues with incoming calls going directly to voicemail. You can use our Solución de problemas con mensajes de texto for some helpful steps with delayed messages. If you're using a Non-T-Mobile device, you'll want to place your SIM into a T-Mobile supported device to see if the issues continue. If they only happen only in the Non-T-Mobile device, a last resort will be resetting the phone. For T-Mobile branded devices, please follow the steps in the links above, and Community-2153 and have our Team of Experts or T-Force team to file a Trouble Ticket. Thanks everyone.
- elhombre55Newbie Caller
Happens to me constantly. So far, all advice from TMobile Support has just wasted my time.
- deminsdNewbie Caller
Same issue here in San Diego. Android phone also. Wonder if iPhone's (with iMessage) would fare better?
The disappearing call thing is bizarre, though...rings on the calling phone, but the called phone is doing nothing.
TM is acting like they never heard of this, but I'm guessing the problem is much more common than they want to admit.
- ankurmisraNewbie Caller
Same problem here. I was in the middle of planning something today and thought the person was ignoring me and got in a fight. then 5 hours later get 5 texts from the person to find out they were replying the whole time and were also trying to call me - i never got a missed call or even a notification about a missed call. Then I recalled over the last month this has been happening..
This is alarming y shocking that such a big issue is not only unresolved but also experienced by many others. #t-mobile Please resolve ASAP or i am jumping ship to a new carrier very soon.
- bruble73Newbie Caller
you aren't the only one, I have the same issues that started recently both at home and while at work. Resetting the phone tonight and will try and roll back to a previous build if I need to.
El teléfono está: Huawei Honor 6X BLN-L24
- magenta4901095Newbie Caller
I recently started having this exact problem. I thought It could be a problem with my phone, so I have tried: restarting, power off & restart, and default factory reset. And I continue to have this exact problem. Can someone please help?
- magenta5002784Newbie Caller
Same issue here across our 4 T Mobile lines as well as my kids 4 line plan and various friends on T-Mobile. Phones vary from LG G6, Samsung Galaxy J , Huawei 7 as well as BLU Life One X2, Alcatel Idol and BLU Vivo XL3.
Phones suddenly show voicemails without a missed call notification. Text message disappear into nowhere or show up days later. Callers say that they got ringing up to 6 times before it goes to voicmail and the physical phone never rang!
Worked with a local TM store and they changed out Sim cards on my 2 phones without any effect. We can sit next to one another testing texting and my messages ago thru and hers disappear or the other way around.
This is not isolated to a phone, as so may people we deal with have this issue. As far as I can tell, it started in January 2018 here in the Orlando FL area and has been getting worse.
BTW
, we did factory reset phones, rebooted and are using stock dailers. So frustrated, investigating other carrier!
- emmanuelsaNewbie Caller
Having same issues on San Antonio, TX on an LG g6. Resetting and rebooting does nothing. Wonder if this has to do with the lawsuit they lost in the Midwest for fake rings sounds for calls that never went through Perhaps the network isn't nearly as large and reliable as they claim. Getting really pissed off here.
- magenta5200731Transmission Trainee
I don't think it is Puffie's phone, IMHO there is some problems with the TMO network, possibly introduced with the recent upgrades. All the same problems others are reporting, starting in the past few months. Seems completely random. May have something to do with where the caller is on the network.
In Houston 77096. Using an Honor 6x which I got last summer along with a new TMO sim for my number that's been on the network for years. It does 4g.
Yesterday's typical example of what has been going on for a month or two:
Got several texts from my daughter in New Orleans 350mi away in the early morning with no apparent problem. Called the wife in the Texas Medical Center 8-10 miles away.mid-morning. Later got a call from someone. All normal. In the afternoon, wife texted me while leaving work about 3pm. Nothing on my phone. When she got home, she said she had also tried to call on the way home but they had gone to voicemail. She usually complains that during similar calls, she gets a voice message that I am out of the TMO calling area even though I am sitting in my usual spot.
When she got home, I checked my voicemail and found that someone had left a voicemail even though my phone didn't ring and the phone's call log shows no calls. I called the person back and he said he had called within the previous hour which would have been 2-3pm.
After the wife got home, the text messages she had sent while leaving work finally arrived about a half hour late.
I checked her usage on the TMO site and it didn't show the outgoing calls she said she made.
A typical afternoon on TMO.
- magenta5200731Transmission Trainee
Just wanted to revise my previous post a little in case it helps with troubleshooting. Just checked the wife's calls using the TMO account website:
The two calls she says she made to me and I never received do appear on her call log there. They do not appear on mine.
The text message I received from her at about 3pm does not show up in her usage log.
The call from a 3rd party that resulted in a voicemail to me does not appear in my usage log, even though I have the voicemail.
- lagabbanaNewbie Caller
I am experiencing the same issue. I was expecting a technician from 9 AM and 10 AM. I have been staring at the phone for the entire hour pretty much, since I was aware of how some phonecalls are not received at all. I didn't see anything on my phone by like 9:50 AM and decided to make a call to the technician. Then, my phone all of a sudden showed a few missed calls and voicemails. I am using the unlimited prepaid plan($50/month). Is this happening because t-mobile gives low priority for the prepaid plans?
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