Forum Discussion
Can't send/receive MMS on Wi-Fi
I've been having some trouble with sending and receiving MMS while on a WiFi connection (so almost all the time) since I have stated using my T-Mobile sim on my unlocked Samsung Galaxy S7 Edge phone from Sprint. Everything else seems to work fine e.g. calls, SMS, LTE, but when it comes to MMS it's a complete stalemate. I've tinkered my APN settings in almost every permutation I found online, and I don't have an option for Wi-Fi Calling so there's nothing I can seem to do on that front. A solution to this problem, so I can start receiving MMS again, would be great.
¡Hola, @magenta4936749!
I did some digging and was able to find that there is a known issue with Galaxy S7 Edge models that have an issue when handing off WiFi to the data network when trying to send MMS'. My recommendation would be to talk with Tech Support via 611 or T-Force (Facebook/Twitter) to get a ticket filed with our Engineers. By chance, have you already done this? If not, give that a shot and keep us updated on the outcome of the ticket.
The other option is find a VERY tech savvy person to put T-mobile firmware on your Galaxy S7.
My friends ported their unlocked S7's from AT&T over to Tmobile and had the same issues intermittently.
so I downloaded firmware G930TUVS4BRC1 off of a developer's forum ( Android Forum for Mobile Phones, Tablets, Watches & Android App Development - XDA Forums )and used the Samsung tool "odin" to write it to the phone.
This totally erases the phone (best way) but you can back it up first using Samsung Smartswitch software then restore it afterwards. You'll need to re-login to apps that save login and redo some settings but it's worth it.
Now their phone boots up with T-mobile logo not AT&T and looks just like a G930T (T-mobile version of Galaxy S7)
This is NOT for the inexperienced person as it can cause issues if done wrong but they now have ZERO issues....and didn't have to go out and buy new phones at great expense!
To moderators: if this sort of post isn't allowed let me know and delete it, but this DOES work and it's not that hard to do!
Dave in Tampa
Any luck with the safe mode option?
I just wanted to make sure you could use the data from your Wi-Fi connection. Since alternate apps are working, sounds like using data from your Wi-Fi isn't an issue. Have you tried the phone in Modo seguro to see if MMS works? We're really coming down to the wire for steps we can take on your phone. Wiping the cache is my next suggestion but a complete reset would be the last option you could try on the phone.
It wouldn't help with receiving multimedia messages, though.
I mean if I open a web browser while I'm connected to WiFi would I just use my WiFi connection, not data, to load a given page? Anyway, since my MMS is working on an alternate texting app while connected to WiFi, I think that's established.
Hola @magenta4936749 .
Have you been able to test the data to see if that works on Wi-Fi? I have heard of other folks testing an alternate app and being able to get MMS to work. If you have tried another app as suggested above, please let us know if it works with your MMS. Gracias.
This is a long term well known problem with T-Mobile. Your best bet is to download another text app, Textra is a great one, and use that. Textra has a toggle that turns off WiFi on the phone when sending MMS. It is specifically called the T-Mobile WiFi fix.
Hi Mike C- tried to find you a little earlier on here. Lots of changes going on and discussions like this are necessary but lengthy and costly? So after a very stressful and trying day and SOME PROGRESS but at great expense it seemed to me.......HOW can we make some DIFFERENT and POSSIBLY better changes?
Okay. To test data, you'd just open up a web browser and see if pages load or use apps that require data while connected to Wi-Fi. MMS requires a data connection so I'd just like to know if you can get it while you're on Wi-Fi.
This is true for both my work and home Wi-Fi, at the very least. How could I test data while connected to Wi-Fi?
