Constant Voicemail "Received on Watch"

I have had my Galaxy Active 2 watch for 15 month and this issue happened on month 1 after getting the watch and it recently happened again last month. 

14 months ago, I resolved it after spending a lot of time with the representative, but now with shortage of workers nationwide, the wait time to talk to a tech rep is taking more than 2 hours. 

Does it happen to certain Galaxy watches, or all Galaxy watches? Is it a hardware issue?  If this is going to keep happening as long as I own this device, I would like to send the watch in for "warranty repairs" as the rep I talked a year ago suggested that I do.

My watch is still under warranty and I am seriously thinking of sending it in for them to reflash the firmware. I have read that may solve the issues. Has anyone experience sending it in for warranty repair to do firmware reflashing which resolved the issue once and for all?

JasonB wrote:

We found a solution for this today. Was on the phone for a while with T-Mobile tech and here is what we had to do that finally got rid of the voicemail on watch notification.

1) Convert the digits number associated with the watch to a regular cell number with voicemail.

2) Call that digits number and setup voicemail password, name, etc

3) Leave a voicemail and then hang up

4) Call back and delete the voicemail you just left

5) Convert the number from a call number back to a digits number.

6) Reboot watch and verify the notification is gone

When we did this, the notification was actually still there when I first looked on the watch, bit just a few seconds later, after the watch fully rebooted and synced everything, it went away.

Hopefully this will save someone else some time on the phone with tech support. Although, I will say, I was very impressed with the guys professionalism and customer service! Great experience, and he stayed engaged until the issue was resolved!

Do you have to call T-Mobile to do the digits swap? 

The only way I was able to get this to stop was to 

• Reset the watch
• MAKE SURE YOU DELETE THE MOBILE PLAN FROM THE WATCH
• Setup the watch without using a back up.

JasonB's solution worked for me as well.  I did run into some trouble with getting digits enabled again (after step 5).  After t-mobile enabled digits, I had to open Samsung Wearable app on phone, go to mobile plans, and turn off the one there, delete it, and add mobile plan back.  Then reboot watch.

We found a solution for this today. Was on the phone for a while with T-Mobile tech and here is what we had to do that finally got rid of the voicemail on watch notification.

1) Convert the digits number associated with the watch to a regular cell number with voicemail.

2) Call that digits number and setup voicemail password, name, etc

3) Leave a voicemail and then hang up

4) Call back and delete the voicemail you just left

5) Convert the number from a call number back to a digits number.

6) Reboot watch and verify the notification is gone

When we did this, the notification was actually still there when I first looked on the watch, bit just a few seconds later, after the watch fully rebooted and synced everything, it went away.

Hopefully this will save someone else some time on the phone with tech support. Although, I will say, I was very impressed with the guys professionalism and customer service! Great experience, and he stayed engaged until the issue was resolved!

What I was looking was if someone had the issue solved, a ticket number that I can use as reference when I’ll call again T-Mobile.

¡Gracias!  🤞

mongibello78 wrote:

hugh_daddy wrote:

Yeah, so resetting generally doesn't work at all. This was bothering me non-stop, and I spent about 2 hours on the phone with T-Mobile before finally stumbling across a solution that worked for me. However, a buggy app forced a reset for me tonight, and now that stupid voicemail notification is back and won't disappear. I hate it.

I am curious: what was the solution that T-Mobile provided? Must have been something technical from their end, like a setting on DIGITS, right?

No, in fact they explicitly said they couldn't do the DIGITS thing where they unlink it, let me call and clear the voicemail, and relink it. I really wish I could remember, because it was something within the settings that a user could presumably do without calling. I wish they had info about it, but it's all mythology, it seems.

hugh_daddy wrote:

Yeah, so resetting generally doesn't work at all. This was bothering me non-stop, and I spent about 2 hours on the phone with T-Mobile before finally stumbling across a solution that worked for me. However, a buggy app forced a reset for me tonight, and now that stupid voicemail notification is back and won't disappear. I hate it.

I am curious: what was the solution that T-Mobile provided? Must have been something technical from their end, like a setting on DIGITS, right?

Yeah, so resetting generally doesn't work at all. This was bothering me non-stop, and I spent about 2 hours on the phone with T-Mobile before finally stumbling across a solution that worked for me. However, a buggy app forced a reset for me tonight, and now that stupid voicemail notification is back and won't disappear. I hate it.

Did anyone get a resolution for this?  I just got a new watch, and have the same issue- VM received on watch, and there is no way that I can find to clear it.