Forum Discussion
Galaxy Watch LTE duplicate messages
As the title says I am getting duplicate messages to my galaxy watch. When im connected to bluetooth everything works fine, texts sync properly when read on one device. However whenever i disconnect from my phone and switch to LTE i get every text ever all pver again. Literally 1000's. You would think the solution would be to leave lte on all the time? Wrong. When i leave lte on all the time then my watch and phone dont sync! If i read the text on my watch it wont update ththe phone anand vice versa. The point of the watch is to be able for the phone and watch to sync AND to leave your phone behind. Ive read dozens of users experienceing the same problem whats the fix tmoble? Ps this isnt an issue with the apple watch lte
@dupsla y @magenta6238774 , thank you both! I sent a PM your way which should be in your bandeja_de_entrada. I also agree about the latest update which is something I'll include in feedback because I do think @magenta6898941 has a great point.
@magenta6238774, no, I do not believe so. DIGITS should be disabled and remote connection enabled to prevent the duplicate texts. Can you confirm if this is how your watch is set up and how it functions with the setup?
@dupsla - I'm happy to hear that the phone number issue seems to be fixed!
Sorry I should have been a little clearer, I was speaking of the rep. He had me send him pictures of the text coming thru as my watch #. It seems to be fixed as of now. Hopefully!
Hello, and welcome back!
I wanted to check, does remote connection refer to both Bluetooth and
WiFi connections? Using LTE alone (which would result from turning off
remote connections by my understanding) really drains battery.
No I don't. I have my main number off in the app. When I spoke to the rep he said it's supposed to do that when it kicks over to Mobile networks/disconnects from bluetooth, all your messages are supposed to come thru. He said to turn on mobile networks on my watch to stay on all the time. My watch was dead in 3 hours. I had 100's of messages come thru at a time. Another issue I am having and I sent him pictures, I have 2 contacts when they text me it comes thru as if its from my watch number.
A good question would be do you have the DIGITS app (native or otherwise) enabled on your phone with your phone number? I ask mostly out of curiosity because when I have mine on, I get multiple notifications from DIGITS regarding messages that I've already read in my regular Android Messages app.
Thanks for getting back to me, @magenta6238774! Sorry for the delayed response as I was out of the office for a few days. If DIGITS is enabled, the remote connection should be off. Can you make sure your Watch is set-up that way and let me know if the duplicate texts still come in when you step away from your phone?
Hola, @dupsla! We're working on a fix now and you're welcome to join in the troubleshooting conversation, if you'd like. I'm working with a few people from T-Mobile and Samsung to get to the bottom of why this is happening.
Same issue as original poster. Has anyone found a fix? I tried the above and it did not work. I have called tmobile and they put in a ticket and told me it would be fixed in 72 hours. It's not.
After disconnect, DIGITS is enabled.
¡Gracias!
@magenta6238774, thank you for the detailed response. When you disconnect from Bluetooth do you have DIGITS enabled or disabled?
@floresr639 , I'm sorry we didn't get this fixed in time but I appreciate you taking the time to help get the Watch working as it should be.
Yea im done with this stupid watch. $375 and we cant even get it to work correctly. RETURNED!
