LG IMS HAS STOPPED

I agree with the state AG. The solution offered is NOT acceptable. My phone LG G7thinQ is 5G though close to 3+ years old. I get really upset that these expensive devices do not last.  Each time these carriers laydown new generations of their network they know they are going to have to expire older generations to save money on spectrum, infrastructure, and get all the customers re-upped on new devices. My phone has slowly gotten worse over the years, usb-c input does not work, the battery (can't be easily replaced)  sucks,  the operating system is slow, etc.,. 

I did not agree to have the update pushed to my phone to cause the havoc!  What happened to testing releases prior to pushes? 

I will reach out to tech support for the fix (how is is when I want to add a service a rep is on the line in seconds but when it comes to support its like riding in an empty elevator going nowhere slowly pitching a broken record?)

  If not satisfied I will look to another carrier ASAP and write as many reviews of T-Mobile as I can… as well as reach out to the WA AG. 

"LG IMS has stopped working" popup

AFTER 2 DAYS TRYING TO FIX, i SUCCEEDED WITH THE ‘PARTIAL FIX’ DOING THE FOLLOWING:

NOTAS:

• i have two LG V20 Phones and Fix worked for both when following these steps precisely.
• This fix is lost if you turn the WIFI back on or if phone is set to auto turn on when rebooting/turning on phone.
• Fix was not lost once resolved by rebooting phone.
• Fix does not seem to hinder phone operations other than WIFI must remain OFF. You can send & receive calls/texts with no popups.
• If you need WIFI  for watching video, doing backups, etc., turn back on, but realize nuisance popup will resume and you will need to redo these below steps until T-mobile fixes the problem they caused.
• Call your State Attorney General and insist on an investigation.

FIX

1. DO NOT FACTORY RESET YOUR PHONE
2. Turn off WIFI
3. REBOOT PHONE (ensure WIFI didn’t restart or make it stay off in phone settings
4. Ve a Configuraciones →
5. Apps/notifications ->
6. App info ->
7. Three dots ->
8. Show System ->
9. com-lge-ims-rcsprovider ->
10. Almacenamiento
11. BORRAR CACHÉ
12. FORCE STOP  (After clearing CACHE)
13. CLEAR DATA (This will not delete your texts)
14. FORCE STOP  (After clearing DATA)
15. Leave Settings. Popups should stop.
16. Reboot. Popups should remain gone unless you turn WIFI back on.

T-mobile still has not addressed this massive problem publicly as of Mon May 23 10:15pm ET.. Shameful and possibly criminal.

Mine still says- LG IMS keeps stopping

This is the updated information I found Regarding Lg IMS Issue.LG has now officially left the smartphone business and this marks the end of an era. Despite the fact the company will not be making any new phones (sadly for all the innovations we were seeing from them), there are still many good phones the company released that will continue to be supported for their remaining time. This way, if you want to get an LG phone, you can still do that. However, we would advise you to also check for how long the phone will be supported before you make your final decision.Do Samsung here I come

Lcar wrote:

T-Mobile is refusing to take responsibility for this LG device problem, in spite of the fact that they sold me what is now virtually a defective phone. I was told to call LG, HELLO, my phone is not working. They acknowledged that they "Partnered" with LG & understand that there is no partnership between LG & myself yet I should call their Partner? They are culpable, they sold me the phone. They are refusing to provide a replacement or trade in credit. The only option they gave me was to purchase a new phone & because my 20 year account is in good standing, they generously offered to finance my new phone! Shame on them for treating us like this, with no warning. And just a heads up to those attempting to find a work around I was advised if I attempted a factory reset I may lose all my data & not be able to retrieve it later. I filed a complaint with the FCC, the state Attorney General may be a better choice since the AG has the power to file a class action suit.

Agree wholeheartedly but there is no problem with the phone. I love my phone and want to keep my phone. Roll back the update that rendered these LG phones crippled.

f82-m4 wrote:

@sheribrack - It's not caused by downloading an app. T-Mobile pushed an update last night and now multiple LG phones are bricked. T-Mobile needs to fix this or provide credit for new phones! 

Provide for new phones with equal or better features. My LG  V20 has a  replaceable battery; superb low light video; enhance audio; actual 3/16" headset jack; 1440 x 2560 pixels; --- THAT WILL BE A TOUGH ORDER.

Not mine either

I have a k40, I have tried every trick listed all over the internet, none of them work. I guess it's a new phone? It started when I added an app. It was a trusted app, too. 

From your home screen, please go into Settings.

Under the Networks tab, and select Mobile Networks.

In this menu go to Access Point Names. Hit 3 dots. Hit Restore Default Settings.

You may see the option for Disable 2G and 3g.

This setting will disable 2G and 3g service on the device.

LTE enables and IMS may correct. 💯 

Leave feedback if I helped you. :)

Happy to help. 😊

Thanx Didi. Didn't work for me but may help others.