Forum Discussion
LG IMS has stopped
Could someone from T-Mobile support please respond to one of the questions about this topic with an update as to what we should to or when we can expect this to be fixed?
Hey everybody!
Great news!! LG was able to release new updates that fully resolve the recent "IMS stopped" pop up issues. The fix is pretty quick and can be found on our support site. Here is the link that you can follow to see how to install the needed updates. IMS de LG se detuvo | Asistencia de T-Mobile
In a few short clicks, those pesky popups will be a thing of the past.
When we eventually need new replacement TVs I can think of one brand that we will NOT be getting!!!
I thought I was only one having this problem. Apparently not. I have a LG G8 thinQ. My dad's phone is having the same issue. I hope this gets fixed ASAP. It's annoying as heck!
This has been going on the whole damn day. Wtf. I need to do some important things like business stuff and dispute some fraudulent charges on my card and this sh*t is driving me up the freaking wall. I cant do anything on my phone. Why has this issue not been fixed yet?
Caviar918 wrote:
Could someone from T-Mobile support please respond to one of the questions about this topic with an update as to what we should to or when we can expect this to be fixed?
I feel like T-Mobile wants to force us to get new phones. I love my LG V30 and if LG still made their great phones, I might upgrade. But they stopped making phones and I like Android, but do not want Samsung.
Nevertheless, I hope they find a fix, seems like this has affected many of us, and it is frustrating.
homeboy281 wrote:
take out your sim and the phone will work with no problems so when they claim its LG’S problem there lying
Umm, don't the phones Need the SIM to work? You might have an ancient SIM, but most or all phones Need the SIM card in to work.
I have an LG 5 Arista. Metro is my carrier. Upon updating I got the LG IMS stopped working notification up until the update all was well. I live on a very very tight budget and the thought of an upgrade phone makes me break out into a sweat. I'm old school, so Tech challenged I'm dangerous. T-Mobile you have to do something to fix the situation.
Also happening on my V20. This is a major fail.
LIONHRTTPA wrote:
None of the 'fixes' have worked for most everyone. This is a T-mobile / LG issue and likely T-mobile. Since you can remove the sim card (bypassing T-mobile) and power up the phone and use all its functions including navigating settings without the annoying popup, this seems to point to T-MOBILE BEING THE CULPRIT.
T-mobile tech support 'assured' me 6x itwas an LG problem LG will fix by midnight EDT tonight (Sunday). They have 2 hours left. I believe T-mobile is lying.
With hundreds of thousands of affected customers why has T-MOBILE NOT NOTIFIED THE MEDIA OR THEIR CUSTOMERS?
magenta9848329 wrote:
Also happening on my V20. This is a major fail.
THIS IS AFFECTING MANY MODELS OF LG phones...all with T-MOBILE SIM cards. It is not the phones.
Didi123 wrote:
I was able to find a solution that works.
- Turn off your Wi-Fi and keep it off or the box "LG IMS has stopped" will pop back up. Simply repeat the steps below to remove it again.
- You can navigate the phone with the message “LG IMS has stopped” just click any space on your phone screen around the box.. It will reappear in about three seconds so you will go a bit slower until you complete the steps below.
Steps to clear LG IMS has stopped box
Go to settings> storage//internal storage>other apps>hit three dots in upper right hand corner...>show system>scroll to find, com.lge.ims.rcsprovider (was not in order on my phone)>clear data/cache.
The box will disappear.
My Wi-Fi is off and the steps to clear the LG IMS has stopped box does not work. It isn't working for most people.
Well, it's SIM card or T-Mobile network related for sure. I have 3 nearly identical LG V30 phones. One with a cracked screen and no SIM card that I use for audio books, wi-fi Facebook and web surfing. It has never shown the dreaded LG IMS error note. The other two get one about every 30 seconds now. My wife's started yesterday, mine today Coincidentally (or maybe not) I recently got a notice that my phone could now be unlocked from T-Mobile. Hmmmmmm?
BTW, I've tried all of the resets, forced stops, cache clearing, restarting and so forth that have been mentioned above. Also tried shutting off w-fi. All no joy so far. Results are a recurring message every 70 seconds or so. And it drains my battery really quickly.
I'll put in a public plea here for T-Mobile to find out what's happening and deal with this problem. It could lose you lots of customers who are not interested in being forced to replace fully functioning smartphones.
