"LG IMS keeps stopping"

I wrote to LG and they sent me the attached PDF instructions. I've performed it on both phones and it works until the phone is powered off. I'll contact them again.

Rhino7 wrote:

Still working after about 10 hours.

I had to go through the entire routine THREE (3) times on both of my LG Q7+ to get the pop ups to stop. But, no longer a problem now. Gracias.

From your home screen, please go into Settings.

Under the Networks tab, and select Mobile Networks.

In this menu go to Access Point Names. Hit 3 dots. Hit Restore Default Settings.

You may see the option for Disable 2G and 3g.

This setting will disable 2G and 3g service on the device.

LTE enables and IMS may correct. 💯 

Leave feedback if I helped you. :)

Happy to help. 😊

"LG IMS has stopped working" popup

AFTER 2 DAYS TRYING TO FIX, i SUCCEEDED WITH THE ‘PARTIAL FIX’ DOING THE FOLLOWING:

NOTAS:

• i have two LG V20 Phones and Fix worked for both when following these steps precisely.
• This fix is lost if you turn the WIFI back on or if phone is set to auto turn on when rebooting/turning on phone.
• Fix was not lost once resolved by rebooting phone.
• Fix does not seem to hinder phone operations other than WIFI must remain OFF. You can send & receive calls/texts with no popups.
• If you need WIFI  for watching video, doing backups, etc., turn back on, but realize nuisance popup will resume and you will need to redo these below steps until T-mobile fixes the problem they caused.
• Call your State Attorney General and insist on an investigation.

FIX

1. DO NOT FACTORY RESET YOUR PHONE
2. Turn off WIFI
3. BEBOOT PHONE (ensure WIFI didn’t restart or make it stay off in phone settings
4. Ve a Configuraciones →
5. Apps/notifications ->
6. App info ->
7. Three dots ->
8. Show System ->
9. com-lge-ims-rcsprovider ->
10. Almacenamiento
11. BORRAR CACHÉ
12. FORCE STOP  (After clearing CACHE)
13. CLEAR DATA (This will not delete your texts)
14. FORCE STOP  (After clearing DATA)
15. Leave Settings. Popups should stop.
16. Reboot. Popups should remain gone unless you turn WIFI back on.

T-mobile still has not addressed this massive problem publicly as of Mon May 23 10:15pm ET.. Shameful and possibly criminal.

Still working after about 10 hours.

Rhino7 wrote:

I did two main steps. Turn on airplane mode. Then do

1. Go to settings – apps & notifications – app info
2. Click on the three dots in the upper right corner
3. Select Show System
4. Click com.lge.ims.rcsprovider
5. Choose storage
6. Clear cache, data and force stop

That  didnt help me at all. But I immediately did the next step and it worked.

 

1. Go to the hidden menu by dialing 277634#*#.
2. Find and tap on “Versión de IP.”
3. Change the setting from “IPV6V4” to “IPV4V6.”

Find IMS Setting then IP Version and change it.

SO i ended up doing this and so far so good. i did have to do step 1 over again like 3 times until the pop up stopped. I then went and dialed the 277634#*# number and found the ip version option and switched to IPV4V6 and it working. atleast for now.

fidget37 wrote:

ok, just used the following suggestion:

SocialCatastrophe wrote:

Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage

 

Force stop and clear data.

<deleted>

More info, with clearer and more extensive instructions: https://www.androidpolice.com/how-to-fix-lg-phones-t-mobile-ims-issues/

This is, so far, working for my Velvet, without the IP tweak.  I pulled my K51 out of mothballs to at least have access, but it needed a bunch of updates, and guess what happened after the first reboot. . .  -  g^2

THANK YOU to everyone who is trying to help!  It is not your fault that most of us still have non-usable phones!  You are doing a good job trying to help and you deserve total appreciation for your efforts.  By the way, if you purchase a new phone, comment to the retail store why you are doing so… and save the receipts.  This problem is so widespread, it is involving many thousands of persons.  But again, thank you sincerely to all the posters… without you, we would not have evidence of the very large number of people affected.  Much appreciated!

LG has folded with their phone division and is no longer making phones. They claim they will keep the current phones updated..  Right now, looking unlikely!  Still getting the pop up.  On my way to buy a Samsung!!!! 

StateLineMidwest wrote:

Both of our LG phones started getting the "LG IMS Keeps Stopping" popup every three seconds starting yesterday.  I followed the instructions on a half-dozen YouTube videos exactly, and NONE of them had any effect.  Then I checked a half-dozen forums and followed all their advice (except a factory reset) and NONE of them had any effect.

Unfortunately, it appears that some folks on YouTube are exploiting this problem by posting "fixes" that they have not tested or confirmed, because all they want is the views and the clicks.  They know that desperate users will watch the video to the end, even though it does not work.

Evidently T-Mobile changed something on Sunday that makes the LG IMS system app "stutter" (but not stop) every three seconds.  That is apparent because the phone can still send/receive voice calls and text messages, and "clearing the cache" and "force stopping" only works for a few seconds before the app resets and attempts to function again -- triggering that endless popup message every three seconds!

LG has stopped making phones, but supposedly promised support for a couple more years.  T-Mobile and LG have been mum on the problem so far, even though it evidently affects just about every LG phone on T-Mobile -- that could be hundreds of thousands.

It is frustrating that the forums and YouTube are full of false fixes, and the minor news coverage so far says “a small number” are affected (which is not true).

I did the fix and I can at lest use all the functions (Call, text and web) Im using the LG stylo 4.