Forum Discussion
Lost capability to text: Contacts show sip:[phone number]@msg.pc.tmobile.com;user=phone
Hola,
I used to text this mobile phone for several months. I am using a Samsung Galaxy S21. However, today, the text fails to be sent. Then, I look at my contacts for the mobile phone number and it is changed to:
sip:[phone number]@msg.pc.tmobile.com;user=phone
I removed this and updated the contacts with the correct phone number, but the text does not go through and the contacts is changed back to sip:[phone number]@msg.pc.tmobile.com;user=phone
Any idea what is going on? I am able to text other people.
Gracias,
Paul
- CLCmuerteNewbie Caller
No fix for me using the stock texting app. I ended up installing Textra and I don't have the same texting problems. Not an ideal solution, but it's a work around until tmobile gets their act together.
- Monica_71Newbie Caller
I was having the exact same issue. I called T-Mobile support and talked to three different people, the last one was actually a Samsung Tech (I have a S23). We figured out that I was using an outdated Messages app (it had the 3 dots on the icon), that had been transferred over from my old S8. The correct version is the one that has a blue message bubble on the icon. Hope this helps.
- Kritter801Newbie Caller
I found a quick fix for this strange problem.
apps: Messages-
Defaults: Clear Defaults
Working now as normal and phone number is normal and not Sip….
- Cyndi303Newbie Caller
Fix it with
Settings:apps:messages:defaults: clear defaults....this is a Samsung issue not T-Mobile. The system update caused it so please don't blame the carrier blame the maker of the phone.
- dhainesNewbie Caller
I am having the same problem and it only seems to be with one number.
- AKBNewbie Caller
Same. I can't text my Dad, a fellow Android user.
😭
- babytribNewbie Caller
I was using the Samsung text app when this happened to me. You know b/c is is the blue icon with the 3 white dots. Switch to google texting app. Need to go to Samsung app in all apps, click off default app. Open Google app, set as default and my problem with sip in my text message was solved. It's true, Google message app is a no thrills customization but it WORKS.
- merri101Roaming Rookie
merri101 wrote:
- amart25Network Novice
I'm having the same problem with a new contact. She can text me, but I can not text her. Weird. Please fix
- CLCmuerteNewbie Caller
Same issues. On July 9th I lost the ability to text my parents, but they could text me. Now when my dad texts me, it comes through as a weird sip message. Tmobile has done their typical trouble shooting, which did nothing except after the "network reset" i can no longer text a 3rd contact. They're mailing out new sim cards for the 3 phones... 🙄
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