Forum Discussion
Mobile Unlock
Why does it it's so hard to unlock a fullybpaid device! Have verify information 17 times call another 18 and two months after still phone is lock and I can respond every answer of customer service be...
There is more than just a fully paid off device to meet the SIM Unlock Policy requirements to have your device SIM unlocked. Are you a T-Mobile USA customer? Does your account and device meet all of the requirements of the SIM Unlock Policy?
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
