Forum Discussion
Phone Suddenly Drops Service unless on Wi-fi! -S22 Ultra
S22 Ultra
Randomly a couple days ago my phone dropped all service and only have 1 bar or an X for cell signal when we have 5G in our area. After talking with online tech support we went to the store for better support.
- Went thru all the eSim/New Sim Card troubleshooting
- Reset all phone/network settings.
Nothing works. I not have a $1000 brick that is 6 months out of warranty! It will work fine if on wi-fi calling and if I am driving around it will randomly pick up 5G service and work great (both cell and internet) for about 5 minutes and then it drops it again. SO FRUSTRATING!
We have been customers for 9 years and have 7 phones on our plan (Large family) but since my phone has a really small pixel out around the camera (an issue that I have had since owning the phone) they won't warranty it. It blows my mind that we can pay this much for phones and they have an issue that is obviously the phone and not from me dropping it or something.
I've read that alot of other people have had this same issue. Has anyone ever figured out a fix? I don't have an extra $1000 to spend at Xmas time!
I am having the same issue since like a month ago. I just ened up a call with tmobile where they did all kind of things. Restting the network, changing the e-sim card, and some other things and it didn't work. I went and factory reset my phone and it did't work. They contacted me with a Samsung technician and they had no idea what the problem could be. But he was like if you pay $600 and return your device we will give you the new one that came out today😂… So here is my issue with them. I am losing signal in places where I used to get good signal. For example at my brother's house. I used to get good signal there until a month ago. And the funny thing is that we have 10 lines in our account, on new years eve, we where at my brother's house and all the lines on my account had signal there except me. So i dont think it is a problem with thye tmobile tower other wise all the other lines on my account would lose signal too. So if tmobile or Samsung don't know what to do, what are we supposed to do? Is the only solution to get a new phone?
syaoran wrote:
The searching/emergency calls only us a known issue with the s22 and s23 series devices. Samsung has not be able to fix it and it was an issue back early in the Android 14 beta. Here's hoping a fix is coming soon.
Ive had 2 moto phones since december of 2021, they all have had this issue since then, a handful of updates and it still never got fixed and then moto abandoned them, no longer trying to fix the issue. I would presume samsung is doing the same. The problem is tmo network and the configuration of said network. The carrier aggregation with the tmo network is atrocious, does not work correctly and i dont see it getting fixed within the next couple of years. Its already been over 2 years since this issue started and we are still fighting tmo with it.
jahdiel18 wrote:
I am having the same issue since like a month ago. I just ened up a call with tmobile where they did all kind of things. Restting the network, changing the e-sim card, and some other things and it didn't work. I went and factory reset my phone and it did't work. They contacted me with a Samsung technician and they had no idea what the problem could be. But he was like if you pay $600 and return your device we will give you the new one that came out today😂… So here is my issue with them. I am losing signal in places where I used to get good signal. For example at my brother's house. I used to get good signal there until a month ago. And the funny thing is that we have 10 lines in our account, on new years eve, we where at my brother's house and all the lines on my account had signal there except me. So i dont think it is a problem with thye tmobile tower other wise all the other lines on my account would lose signal too. So if tmobile or Samsung don't know what to do, what are we supposed to do? Is the only solution to get a new phone?
It's a problem with carrier aggregation within the network and the software. There is a HUGE problem with NR registration and tmo.
I have no iasues with carrier aggregation or with NR registration on my s23 Ultra or my OnePlus 8T+ 5G. If it was network related, it would affect all devices on the T-Mobile network, which it clearly doesn't solely based on the lack of complaints about the issue.
it’s planned obsolesce 100% this happened the day i unlocked my paid off s22ultra. it was via a forced android security patch update. then a month later my wife’s s22ultra had the EXACT SAME THING happen the EXACT SAME DAY she unlocked her device after paying it off. a force tmobile update came through and ultimately bricked the second s22ultra in 2 months. this is a scam no doubt.
Jim Lahey wrote:
it’s planned obsolesce 100% this happened the day i unlocked my paid off s22ultra. it was via a forced android security patch update. then a month later my wife’s s22ultra had the EXACT SAME THING happen the EXACT SAME DAY she unlocked her device after paying it off. a force tmobile update came through and ultimately bricked the second s22ultra in 2 months. this is a scam no doubt.
The updates come directly from Samsung and I would know. I am in their official closed beta testing program. SIM unlocking can't brick a device. It doesn't touch the firmware of the device at all and is pn a different partition.
Soover thisNonsense
I wayyyy late to the party but I just paid off my Samsung s22 ultra a few months ago and I had to install an update on my phone recently and now only Wi-Fi calling will work. Only get service here and there when out and about and then service drops even when other T-Mobile phone have service. Im currently on hold with T-Mobile customer service. We shall see…
