Forum Discussion

Jchamot

Roaming Rookie

3 years ago

Solved

Is there a way to teach customer service in the United States?

Jchamot

Roaming Rookie

3 years ago

I greatly appreciate the response, thank you! I'll make a note... How did you figure this out? I'm really glad to hear that this is still an option.

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Some of the techs are great, others are really not well trained. It used to be ...","body@stringLength":"397","rawBody":"

(teach = reach) I've had T-Mobile for 20 years, and for the first time, I'm finding every service call goes overseas. Some of the techs are great, others are really not well trained. It used to be if I called during business hours, service would be from a regional office near me. Does anyone know if there are any hours when we can reach US based technical or customer support?

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"},"Conversation:conversation:53404":{"__typename":"Conversation","id":"conversation:53404","solved":true,"topic":{"__ref":"ForumTopicMessage:message:53404"},"lastPostingActivityTime":"2023-04-23T13:01:28.000-07:00","lastPostTime":"2023-04-23T13:01:28.000-07:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:53404":{"__typename":"ModerationData","id":"moderation_data:53404","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:53404_1":{"__typename":"Revision","id":"revision:53404_1","lastEditTime":"2023-04-23T12:27:29.000-07:00"},"ForumReplyMessage:message:53406":{"__typename":"ForumReplyMessage","id":"message:53406","conversation":{"__ref":"Conversation:conversation:53404"},"author":{"__ref":"User:user:3271"},"revisionNum":1,"uid":53406,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:android"},"subject":"Re: Is there a way to teach customer service in the United States?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:53406"},"parent":{"__ref":"ForumTopicMessage:message:53404"},"body":"

I greatly appreciate the response, thank you! I'll make a note... How did you figure this out? I'm really glad to hear that this is still an option.

","body@stringLength":"167","rawBody":"

I greatly appreciate the response, thank you! I'll make a note... How did you figure this out? I'm really glad to hear that this is still an option.

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They recently changed times to 7am-12am CST. Not sure about weekends.

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