Revvl V+ 5G is randomly deleting contacts

The same thing is happening with TMobile Revvl V+ 5G. It is deleting contacts of mine - which are also being deleted in my Google account. I've had certain contacts repeatedly deleted where I create a new contact and they disappear again! I've noticed it is usually contacts I contact more recently. I haven't noticed older contacts. Several contacts deleted are ones I'm texting with in addition to calling.

There is something wrong with this phone's operating system software or with sync? Is it a virus?

This is very upsetting as it is deleting them from my Google Contacts as well - I don't have them written down.

I noticed this happening to me and my wife several months back and was not sure what was happening. My wife has the same phone and was having the same problem.  It was not until an emergency arose that I started to dig deeper into the issue. I actually had to call my wife to have her call someone else to have the individual I needed to reach call me. This was total nonsense. As a Realtor the phone and the contacts in the phone are critical to communicate with clients in a timely manner. This has more than likely cost me untold thousands of dollars in lost revenue. T-Mobile is not going to take the phones back and wanted to charge me to switch to another phone. THEY WANTED ME TO PAY BECAUSE THEY SOLD ME A SUBSTANDARD PRODUCT WITH KNOWN ISSUES. What does that tell you about their moral compass or their care for customer satisfaction? I don't do business with people or companies that I can't trust. The next battle will be the one where they want me to pay off the unpaid portion of the phone price for a deficient phone that has caused me to lose business and clients. I will post what happens in the soon.  Next step is the Better Business Bureau to see if they have any recommendations of federal entities that may be able to help.

Same thing with me only after getting this phone. It also randomly sends my gps location in texts to people and I have the settings turned off.

If nobody has a fix for this I'm trading phone in for a Samsung. This Revvl is a horrible. Lost numbers now of people across the country that I have no idea how to contact now.

Ric221 wrote:

just a FYI if your contacts are backed up on your google account you can retrieve them from there.

It's deleting them from Google Contacts as well

you can try booting the phone into safe mode and running it for a week or so to see if it still happens or not..if it doesnt then the issue is more than likely being caused by an app you have downloaded..if it still happens even while in safe mode then you might opt to perform a factory reset on the phone and then set it all back up to see if it clears the problem. the phone is fully up to date update wise correct?

Thanks so much for this info. I hadn't even thought about apps affecting data on my phone, such as contacts. The only apps I've downloaded in the last couple of months have been travel related (airlines, hotel and rental car apps), so that is disappointing if true. I'll definitely give the safe-mode a try. I appreciate the suggestion!

I am having the same issue with revvl v 5g deleting contacts and also random text msgs is anyone else having this problem and how can it be fixed. No new apps have been downloaded and its all up to date. 

There's a Feb 5 system update if you haven't already downloaded it.  When I first did I lost access to my microSD data formatted as additional phone memory.  I appear to have lost at least one contact in the past few months but it is unclear how...

just a FYI if your contacts are backed up on your google account you can retrieve them from there.

They believe that some third party software is causing the issue. One tech mentioned Facebook as a potential problem. I do not use Facebook but my wife does.  I have several third party software programs on my phone for working in real estate and need all such applications for my job to make money. They wanted me to use my phone is safe mode to see if the problem continued. This would disable my apps I need for work. What really made me angry is that they know about this issue and they continue to sell the product to people. When a person is relying on the phone as a tool to make money and put food on the table and the phone (tool) has a problem and half the people at T-Mobile are in denial as to the severity of the issue it is time to move on.