Revvl V+ 5G is randomly deleting contacts

Gschiffman wrote:

Ric221 wrote:

just a FYI if your contacts are backed up on your google account you can retrieve them from there.

It's deleting them from Google Contacts as well

You can save the recent losses!

Google creates a backup up to 30 days, so you can retrieve contacts even when they are deleted in Google.  My Revvl has also been deleting my contacts, so I go into Google periodically, export all my contacts to a .CSV file on my computer, and then have Google "restore" my contacts to the state it was in 30 days previously.  I then export all the contacts again with a different file name and compare the two files to find which contacts are different.  I am finding that I lose about 25 contacts or so every 30 days on my Revvl (some rarely contacted, some frequently - can't figure out how it chooses who to get rid of), but I only add about 2 in those 30 days, so I just recreate the few new ones.  I then export one more time to have a full list backed up on my computer.  It's annoying and takes time, but at least I know I have all my contacts that were left since 30 days before I first realized the problem existed (back in May).

Have the same issue.  In my Google account I checked the trash folder and there were the deleted contacts and each of them said “Deleted on Wingtech - TMAF035G”.

I think Wingtech is part of the operating system with the Qualcom chip that the phone comes with it.  Probably a bug in the code that neither Tmobile nor Qualcom bothers to fix.

There is an option to Recover the contact when clicking on it.

That is a good point, but some of my contacts were deleted more than 30 days prior. By the time I discover the contact is gone, I can't do this. T-Mobile hasn't fixed the issue and my warranty will only give me the exact junk phone. I've had two of these and both deleted contacts. There are other issues such as texts not sending - have to restart the phone to fix the bux, apps don't work - such as Alexa just freezes and does nothing. If I buy another phone, T-Mobile will make me pay the remainng months even though this was a "free phone". Sucks!!

I am having the same issue. So is my husband. we have the same Revvl 5+ phone by tmobile. It is definitely related to those we are texting with and it just randomly deletes their name then the whole contact. 

What has TMobile figured out since this is clearly an ongoing issue? 

I understand the pain it can create when you need to contact someone in a hurry and the contact is no longer there.

I have had the same problem as all of the above. I am tired of trying everything and no one at the T-Mobile stores or help line being able to help.

I am going to dish out some cash and get a Samsung.

Same issue with missing contacts from my phone and Google account. I have spoken with T-Mobile multiple times and they deny there is an issue. I have been told a supervisor will call me back twice and have never received a call. The overly polite call center is a waste of time and I am starting to feel TMobile is a waste of money. I have also been with T-Mobile over 20 years but that doesn't matter to them.

Gracias 

We are having the same issue. I have been a loyal customer for over 8 years, and have liked working with the company. I think it is time to find a different provider. Today I have been on the phone for nearly 2 hours seeking a remedy that doesn't cost me more money than I am already paying. Twice in the past I have spent a couple hours trying to figure things out. I am beyond unsatisfied.