Stop using 1112 as the customer survey text sender

syaoran wrote:

CapStar362 wrote:

My S23U just did this on Friday, and caught me off guard as well.

I just got off the Phone with Tier 1 Tech, as a follow up to my Friday occurrence of this and the Rep ‘Mary’ just filed a Engineering report for this.

I confirmed it is in fact the 1112 Short Code, she had me test 1112 by sending “I have a Question” to 1112, and my phone immediately triggered up “Emergency Unblocking”,  i turned it back off and then also texted “I am not trying to reach 911 or need help”  And again, “Emergency Unblocking” triggered up.  

So its confirmed, that Short Code 1112 is in fact, trying to call 911 in the Sri Lanka and Bangladesh regions LOL!!! This could be a serious issue for anyone who has service enabled in that region so hopefully we can resolve this, because yes, our phones, should not be trying to trigger up Emergency Services, the 1112 Short Code is in fact a Emergency access number for Sri Lanka and Bangladesh regions.

So if anyone gets a Survey from 1112, do not use the SMS Responses, use the web-based link, and call T-Mobile and request that 1112 is removed/changed as the Survey Short Code source. 

The more this issue is reported, the faster they will fix it.
 

 

The thing is though.  1112 will only work as an emergency number for numbers from those regions.  If you are traveling to those regions, you can still dial 911 and reach their emergency services from your US number and that will be routed based on your location.  

I'm aware of this, I am a 22 year career IT Engineer, i know how these things work, and how 1112 will do nothing in the US, but the fact is, its an annoying inconvenience.  However, if you do have service options to that region, and you inadvertently start pinging their services, they WILL get the alerts, but see that you are completely out of region.  So its also an annoyance to them, if you have service to any 1112 E-Services area. 

So this definitely needs to be fixed.

Taffy wrote:

I also have a Samsung cell phone. I received a T-Mobile survey today from the short code 1112.

As the other posts above indicate, my Samsung phone recognized that short code, 1112, as an emergency / SOS call. Just like the previous posts reported, all of my block phone numbers became unblocked for 2 hours (because my Samsung phone recognized 1112 as an emergency number).

T-Mobile please look into this ASAP. It's outrageous that you have sat on this issue for 6 months and done nothing to resolve it. 

you can immediately re-block the numbers, just hit “Turn Blocking back on”

CapStar362 wrote:

My S23U just did this on Friday, and caught me off guard as well.

I just got off the Phone with Tier 1 Tech, as a follow up to my Friday occurrence of this and the Rep ‘Mary’ just filed a Engineering report for this.

I confirmed it is in fact the 1112 Short Code, she had me test 1112 by sending “I have a Question” to 1112, and my phone immediately triggered up “Emergency Unblocking”,  i turned it back off and then also texted “I am not trying to reach 911 or need help”  And again, “Emergency Unblocking” triggered up.  

So its confirmed, that Short Code 1112 is in fact, trying to call 911 in the Sri Lanka and Bangladesh regions LOL!!! This could be a serious issue for anyone who has service enabled in that region so hopefully we can resolve this, because yes, our phones, should not be trying to trigger up Emergency Services, the 1112 Short Code is in fact a Emergency access number for Sri Lanka and Bangladesh regions.

So if anyone gets a Survey from 1112, do not use the SMS Responses, use the web-based link, and call T-Mobile and request that 1112 is removed/changed as the Survey Short Code source. 

The more this issue is reported, the faster they will fix it.
 

 

The thing is though.  1112 will only work as an emergency number for numbers from those regions.  If you are traveling to those regions, you can still dial 911 and reach their emergency services from your US number and that will be routed based on your location.  

My S23U just did this on Friday, and caught me off guard as well.

I just got off the Phone with Tier 1 Tech, as a follow up to my Friday occurrence of this and the Rep ‘Mary’ just filed a Engineering report for this.

I confirmed it is in fact the 1112 Short Code, she had me test 1112 by sending “I have a Question” to 1112, and my phone immediately triggered up “Emergency Unblocking”,  i turned it back off and then also texted “I am not trying to reach 911 or need help”  And again, “Emergency Unblocking” triggered up.  

So its confirmed, that Short Code 1112 is in fact, trying to call 911 in the Sri Lanka and Bangladesh regions LOL!!! This could be a serious issue for anyone who has service enabled in that region so hopefully we can resolve this, because yes, our phones, should not be trying to trigger up Emergency Services, the 1112 Short Code is in fact a Emergency access number for Sri Lanka and Bangladesh regions.

So if anyone gets a Survey from 1112, do not use the SMS Responses, use the web-based link, and call T-Mobile and request that 1112 is removed/changed as the Survey Short Code source. 

The more this issue is reported, the faster they will fix it.
 

cShock, 

Same thing will happen. To get this to stop you need to call T-Mobile technical support and ask them to send you a customer service satisfaction survey from code 1112. Once you get that survey your internal call blocking will be turned off temporarily then you go in and you replied stop to that text message you got and after that you can re-enable your call blocking if it allows you to and then you will never get up the survey from 1112 anymore so your internal call blocking will not be shut off anymore. 

I have done this myself and it works excellent and yes this is a problem on all Androids and all iPhones according to T-Mobile. I just wish they would not make surveys and stuff like that turn off your call blocking the survey is not an important emergency call. 

I hope T-Mobile is watching and reading and will fix this problem permanently for everybody 

So what is it if I have a T-Mobile Revvl and not Samsung

I also have a Samsung cell phone. I received a T-Mobile survey today from the short code 1112.

As the other posts above indicate, my Samsung phone recognized that short code, 1112, as an emergency / SOS call. Just like the previous posts reported, all of my block phone numbers became unblocked for 2 hours (because my Samsung phone recognized 1112 as an emergency number).

T-Mobile please look into this ASAP. It's outrageous that you have sat on this issue for 6 months and done nothing to resolve it. 

THAT'S why my blocked calls keep getting unblocked!!  I thought I was losing my marbles by somehow 'butt dialing' emergency services yet calls never completed or logged.  ¡GRACIAS!

T-Mobile there are several other numbers I get calls from, can you drop this one from your roster?

 

I have received T-Mobile surveys before requesting feedback on my experience with an agent, but none of them have ever come from that shortcode.