Forum Discussion
SyncUP Watch 2 not receiving incoming audio texts
My child's SyncUP watch 2 is not receiving incoming audio text messages from contacts. Regular written texts come in, emojis come in, photos come in, phone calls come in, and video chat calls come in... HOWEVER, I send audio voice text messages from my Galaxy Android phone and they aren't received on his watch. There's no error shown on my phone. It shows that an MMS text was sent successfully.
I've tried restarting his watch and restarting my phone but that didn't help. He is able to send me audio texts from his watch to my phone without any issues.
Any ideas why my audio text messages aren't being received? Any settings I can check?
I'm having the same issue! Were you able to get it resolved?!
Not yet. I've tried uninstalling and reinstalling the app. I've uninstalled and reinstalled my Google messages texting app. I've tried various instructions on advice forums regarding settings in my phone. Other MMS messages like pictures go through without issues. I'm going call T-Mobile customer service and see if someone from tech support can help. It's the only issue that I'm experiencing.
Ok yep I've tried the same! Did you end up calling them? Hopefully they fix it fast! It definitely used to work!
Hiya! Any luck? I called in today and they just said they were looking into it.
