What does your Pixel 6 / P6 Pro pre-order look like?

jags wrote:

Shipping update:

Device shipped from Louisville,KY with ETA Wednesday, November 03 by 7:00 P.M. (UPS Carrier)

Fantastic! I bet that is a relief. Now the shipping arrival anticipation starts :)

Dr0xium wrote:

blackops wrote:

@jagsnice that is awesome good for you that is awesome.

I was told by customer care today that mine is November 19th. Local stores said they are not getting the pro model until middle to end of November so to pre-order it since they are not sure how many they will end up getting.

This whole release has been a big Charlie Foxtrot.

Yeah its been rough for sure!

- Google doesn't have enough production units

- Google procurement pipe is thin enough that a miniscule number of retail locations (mostly high volume in key cities) got any stock of the pro

- T-Mobile was already upgrading the systems involved in phone upgrade which wasn't going well

- When preorder hit, the site was overwhelmed in the first few hours and on the first day a lot of orders were fielded incorrectly by customer care for manual placement

- T-Mobile order check isn't super clear on pre order status resulting in bad support data

- There is no way right now for front line teams to "see" where you are in line. It's amazing to me that it's the case but appears to be true

- Every carrier and many retailers are getting feedback about people wanting phones and not happy waiting. The key T-Mobile difference is the lack of authoritative communication. Where ATT recognized order expectations needed to be reset, they sent an affirmative email.  T-Mobile did no such thing.

Bottom line ball dropped by Google, they even made a statement that they ramped up production for this launch because they were anticipating a big pre order rush for this phone because they actuall marketed it somewhat unlike they have before in past. Plus price point is there, TMobile failed miserably with communicating the info they had with it's customers and letting us know the truth about the situation. 

magenta8555628 wrote:

I did a trade-in for my pixel 6 pro pre-order. am i supposed to ship the trade-in first? or wait until i receive my phone then ship it?

Wait until you receive your phone, then ship it.  If you need more time, reach out to customer care and document the conversation and the problem.  Can definitely understand the concern, with past launches its inconvenient to have to deal with - because you have to ASK them to fix it, they dont just recognize the problem sometimes - but in the end they did end up fixing credits for some pre-order problems like this.

I went to T-Mobile’s site, logged in, checked my account. at the top right on the Support Pull-Down there is a link to check status of your order and it should list your preorder and estimated ship dates.

Toki-Toes wrote:

I went to T-Mobile’s site, logged in, checked my account. at the top right on the Support Pull-Down there is a link to check status of your order and it should list your preorder and estimated ship dates.

 

And  your Pixel 6 pre-order shows there?

For whatever reason mine is not.  I've contacted support 3 times but have the sneaking suspicion we will get to Thursday and someone somewhere missed a step in the order logging process. :/

I've specifically asked them to check that, and been assured its just because its a pre-order phone.  Well, great, if your shipping time is 3-5 days then a phone being mailed for me to receive it Friday would have to ship tomorrow at the latest.  So I would expect the order to surface.

After some of the responses here, I went into the store to see if they could help get to the bottom of things.  Somewhere, somehow, the pre-order went from the customer care team into the "wrong" system.

It didn’t trigger the equipment agreement, so it didn't get a place in “line” or show up as a valid order.  

All in all - despite calling on the 19th right after the phone showed on the website, and despite 3 different support conversations assuring me I have a valid order…. I didn't have a valid order.

So we fixed that and now I am "back of the line" and will get the phone weeks after release.  I'm not happy.  It's also a first world problem, so keeping perspective and going on with my life.  Just really wouldnt recommend the T-mobile experience to anyone anytime soon.

am321 wrote:

 

So after I completed the transaction I never received any confirmation email and any of my DocuSign emails that I should've received after placing the order. Which I was able to confirm on T-Mobile's website and through the app that I had an order processing. The order said that it was supposed to ship out on the 27th of October and then arrive to me in 1-2 days.

 

If you didn't e-sign the equipment agreement, you don't have an order.  Go into a store and have them confirm!  The hard lesson today to me...

My order still shows up and I signed documents and it still says it ships by 10/28 but I still have yet to be charged for the phone. I spoke with a rep yesterday and he assured me that the issue is that they haven't received the phone's from Google yet. I find that hard to believe. If I'm not charged for the phone by Thursday I might be better off going into the store and seeing if they have any there especially since it seems like it's letting me pre-order the phone a 2nd time. I don't think I have a valid order. 

Dr0xium wrote:

am321 wrote:

 

So after I completed the transaction I never received any confirmation email and any of my DocuSign emails that I should've received after placing the order. Which I was able to confirm on T-Mobile's website and through the app that I had an order processing. The order said that it was supposed to ship out on the 27th of October and then arrive to me in 1-2 days.

 

If you didn't e-sign the equipment agreement, you don't have an order.  Go into a store and have them confirm!  The hard lesson today to me...

I have the e-sign for the equipment agreement but seem to be in the same boat.

Sinestro85 wrote:

I have the e-sign for the equipment agreement but seem to be in the same boat.

Have you tried looking up your order at the customer care order tracker?  It can see some orders that dont show in the normal system.

https://www.t-mobile.com/order-status