Forum Discussion
Wrong phone description
Just wondering if anyone else has an incorrect phone description on their account?
I recently activated my 256GB White Pixel 6 Pro, in my profile it shows as a 128GB Black Pixel 6 Pro.
Not sure if it matters, just concerned if I wanted to eventually trade in, or if I needed repair if it would cause an issue.
Versatile.dontplaywitme wrote:
gramps28 wrote:
It was the same way when I bought from Google a Pixel 5a5G. It showed as a Pixel 4a but it's not a big deal to me. It doesn't hinder the phones performance.
...it is a big deal when you need to file an insurance claim. They say your actual phone isn't covered and try to replace it with a less than phone that shows up on your account. All these comments have people saying the basic floor model is showing up on their account. That's BS.It's the imei# that matters not the description of the phone. Run your imei# through Tmobile's imei checker for the correct phone description.
https://www.t-mobile.com/resources/bring-your-own-phone
Eh, my wife has a BYOD Nokia (that needs to be replaced) but T-Mobile's system shows it as a Blackberry 6710. 160x160 LCD display, "This global roaming GSM device features GPRS high-speed data, PIM functionality, Backlit QWERTY keyboard, wireless modem, speakerphone, E-Mail client and Web capabilities." Also, no camera.
Since it's a phone not sold by Tmobile that's probably why it assigned it as a Samsung Edge. Tmobile use to just leave it blank if it was a phone not sold by them.
I think there's a possibility you might be hurting my phone. Because I haven't noticed much difference between 4G and 5G. It says on my account that I have a Samsung 7 Edge which is not a 5G phone. And it has an icon to upgrade to a 5g phone. Even though my Motorola Edge is a 5G phone.
It was the same way when I bought from Google a Pixel 5a5G. It showed as a Pixel 4a but it's not a big deal to me. It doesn't hinder the phones performance.
Why if the phone is not bought from T-Mobile is the description off IF on T-Mobile's and whenever I call in it shows them exactly which phone I am using? Obviously they have the technology to know which phone it is they just don't share it with their customers! And I bought the phone directly from Motorola not another cellular company.
If the phone wasn't bought from Tmobile the description of the phone will be off.
I have the EXACT same problem The T-Mobile app show on its display that I am using a Samsung Galaxy S7 Edge 32GB phone but in actuality I am using a Motorola 5G Edge 256GB phone. I have been complaining about to T-Mobile for well over a year. Ai have sent and shown T-Mobile screenshots of there error. They always say the will correct the error with 48 hours but it hasn't been done. So f*-cking frustrating because I have to go there the same sh!t explaining their error every single time I contact them to complain. FRUSTRATING AS Füçk!!!!
Dr0xium wrote:
First, congratulations on geting one on day 1 :) Im totally jealous after my T-Mobile order debacle.
With that out of my system - this is pretty common for third party purchased phones. As long as the IEMI/listing information in the system is correct, this should work out no problem. The reason for this is that they don't have the 256 listed in their offers so they don't have a corresponding listing for what you ACTUALLY have.
Just like if I went to ATT there are T-Mobile exclusive combinations of the S20FE that samsung did with the carriers that ATT would list it as something else or even not do a trade in at all because they wouldnt have a listing for it.
I’d wait a little bit and then go back and have them correct it in a month or two after the dust has settled from this launch.
That makes sense. Thanks!
for what its worth usually if its an outside purchased device it would show up as unknown in the TMO system..huge thread about it from the last few years lol.
im also a former Sprint peep that merged over..
First, congratulations on geting one on day 1 :) Im totally jealous after my T-Mobile order debacle.
With that out of my system - this is pretty common for third party purchased phones. As long as the IEMI/listing information in the system is correct, this should work out no problem. The reason for this is that they don't have the 256 listed in their offers so they don't have a corresponding listing for what you ACTUALLY have.
Just like if I went to ATT there are T-Mobile exclusive combinations of the S20FE that samsung did with the carriers that ATT would list it as something else or even not do a trade in at all because they wouldnt have a listing for it.
I’d wait a little bit and then go back and have them correct it in a month or two after the dust has settled from this launch.
