Forum Discussion
2021 iPad Pro Cellular $200 promotion
As reference: https://www.apple.com/shop/buy-ipad/ipad-pro “Buy an iPad with Wi-Fi + Cellular from Apple. Get $200 back from T-Mobile/Sprint. **”
More detail:
Tell me about the deal.
For a limited time, buy an iPad with Wi-Fi + Cellular directly from Apple and get a $200 virtual prepaid MasterCard® after you activate your new iPad on an eligible T-Mobile or Sprint data plan.
¿Cómo puedo obtener esta promoción?
Buy an iPad with Wi-Fi + Cellular directly from Apple (pay in full or pay monthly with Apple Card Monthly Installments). Within 90 days of placing your order, activate an eligible 10GB (or larger) data plan with T-Mobile/Sprint and complete the promotional application at promotions.t-mobile.com.
I bought the Wi-Fi + Cellular directly from Apple and met ALL the terms, but was unable to activate with a cellular plan, so I went to my local T-Mobile store. After paying $40 ($10 SIM fee, $30 "assisted support" fee), the iPad has been activated on a 10GB plan and shows up in my postpaid account.
HOWEVER, there is no way to enter the promo code at the T-Mobile Promotions page!! 😖 T-Mobile’s “team of experts: is clueless about the promotion, as was the local store.
So, can someone from T-Mobile here help? Or, do I just regard this as another unreal T-Mobile promotion? (In which case, I will likely dispute the so-called "assisted support" charge as services not rendered.)
ACTUALIZACIÓN: this whole experience turned into a massive fiasco.
Despite listing the 10GB plan cost at “Get 10GB for $30” on https://www.t-mobile.com/cell-phone-plans/affordable-data-plans, I was actually charged $47.17 on my T-Mobile bill -- with AutoPay enabled!
T-Mobile Customer Service is still clueless about the promotion described at https://www.apple.com/shop/buy-ipad/ipad-pro and attempts to use the promotion at https://promotions.t-mobile.com/ still result in a "Oops! Something went wrong. Please try again." message. No point in doing "Vuelve a intentar” since the promotion is unavailable.
I called and cancelled the tablet plan -- 50 minutes of my life I can never recover.
My 2¢ about this debacle: It seems that T-Mobile has been infected by the "customer no-service" culture that typified Sprint. This trend doesn't bode well for T-Mobile as a competitive disrupter in cellular or home internet service (another slow-rolling debacle of hyped marketing).
AZgang wrote:
HesletQ wrote:
Did you get this rebate yet?
I did, today.
HesletQ wrote:
I had wondered what happened to this rebate, for an iPad purchase in May. I went back to the promotion site, entered my phone number, only to see a message that the rebate was denied because, allegedly, I had not purchased an eligible product. They never notified me of this.
I then called, got a very helpful CSR who verified that I had indeed made an eligible purchase and resubmitted my claim. Supposedly I will get the rebate in a week or so.
Did you get this rebate yet?
I had wondered what happened to this rebate, for an iPad purchase in May. I went back to the promotion site, entered my phone number, only to see a message that the rebate was denied because, allegedly, I had not purchased an eligible product. They never notified me of this.
I then called, got a very helpful CSR who verified that I had indeed made an eligible purchase and resubmitted my claim. Supposedly I will get the rebate in a week or so.
svenb352 wrote:
acustomer9876 wrote:
Same here, I had been trying to get this rebate since 5/23/21, originally told there was no promotion, submitted online and it still says pending. I've called 3 to 4 times about it, resubmitted documents on website and by email. Ultimately today they gave a $200 bill credit but still no real explanation of why they can't process the request. Feels like a promotion they have no real intention of honoring.
Seguimiento de recompensas
¡Buenas noticias! Recibimos tu solicitud. Si la promoción tiene algún otro requisito de elegibilidad (por ejemplo, intercambiar un teléfono, agregar una línea o activar una cuenta), debes cumplirlo lo antes posible. Nos comunicaremos cuando hayas seguido todos los pasos.
Información de la promoción
Número de promoción: 268519
Descripción de la promoción: Promoción n.° 1 de "Apple iPad en tiendas" de 2021
Período de la promoción: 4/1/2021 - 9/30/2021Información del cliente
ID de rastreo: **********************
Fecha de solicitud: 5/23/2021Información de recompensa
Tipo de recompensa: Tarjeta virtual prepagada
Estado: PendienteSAME. EXACT. SITUATION. It says that the promotion will be paid out within 6-8 weeks of being verified. In five days it will have been 8 weeks. I've called twice, both times they had NO IDEA what to do. I am at the point where I am going to just ask them to credit my account the $200.00 and cancel the tablet line because it's getting out of control here. I'm like dude, why is it my Switch and Keep promotion was approved in DAYS, I had my payout, etc. It was so seamless and easy. This, however, is apparently super cancer. I have not seen a single person online that did this promo get their virtual gift card :(. Bleh.
Seguimiento de recompensas
¡Buenas noticias! Recibimos tu solicitud. Si la promoción tiene algún otro requisito de elegibilidad (por ejemplo, intercambiar un teléfono, agregar una línea o activar una cuenta), debes cumplirlo lo antes posible. Nos comunicaremos cuando hayas seguido todos los pasos.
Información de la promoción
Número de promoción: 268519
Descripción de la promoción: Promoción n.° 1 de "Apple iPad en tiendas" de 2021
Período de la promoción: 4/1/2021 - 9/30/2021
Información del cliente
ID de rastreo: XXXX-XXXX-XXXX
Fecha de solicitud: 6/10/2021
Información de recompensa
Tipo de recompensa: Tarjeta virtual prepagada
Estado: Pendiente
Hey all - I wanted to give an update on this. So, I called their rebate team directly (before I always talked to customer care - this time I called the rebate center itself for help). Their # is 877-470-3619. I talked to Reynold and he was outstanding. He found the rebate submission from my Tracking ID # and the Promotion #, but for some reason it was NOT attached to my T-Mobile ID. Even though I could see it on my end, on their end they could not see it whatsoever on my profile. It was just floating out there in limbo (the good news, though, is they found it right away). So, he worked with his superiors and the whole process took about 30 minutes. At first, he wanted to call me back in a week with a follow up and said it would take 15-30 MORE days to process everything, not even counting actually receiving the virtual gift card, etc. At this point I was like whatever, it is what it is. About 30 mins later he called me back and said that after speaking with his team they are instead requesting I send the rebate info DIRECTLY to them with the receipt, photo of the IMEI on the iPad box, etc. They will process within 15 days directly and were super apologetic about the whole thing. It seems like it's a known issue with this specific Promotion # (duh - we all know this).
Anyway, as sharing is caring, I wanted to leave all of you the exact steps I had to take so hopefully you can do the same thing and get your rebate processed ASAP. Here is the info:
-- You need to draft an email to the following email address: rcsolutions@t-mobilesupport.com
-- Subject: 2021 Apple iPad Retail P1
-- Body, in this order:
T-Mobile Account Number: XXXXXXXXX
Callback Number: XXX-XXX-XXXX
Mobile Internet Number: XXX-XXX-XXXX (NOTE - this is the # you activated your iPad on)
Hello. I have submitted a rebate request through your rebate website on XX/XX/XXXX, but for some reason it does not reflect on the tool that your company uses. Upon speaking with <advisor name> at T-Mobile Rebates, they asked that I compose this email, send it to you, and I ask you to please review and process the rebate as it has already been X weeks since submission.
I am attaching a copy of the IMEI # from the iPad box itself as well as a copy of the retail invoice from my Apple Store purchase.
If you have any questions, please don’t hesitate to contact me.
Gracias,
<Your Name>
At this point, you need to attach the following to your email:
- Photo of the IMEI # from the iPad retail box (clearly visible)
- Either a scanned PDF receipt or screen shots of your order, clearly showing the Apple web order # (WXXXXXXXXX). You can take multiple screen shots if needed as long as the images, when put together, flow like one consistent receipt.
This should be all you need to do. I was told that that team would reach back out to me confirming they have received my submission and it will be processed within 15 days.
Good luck, and I hope you all get some relief soon!
Best to you :)!
acustomer9876 wrote:
Same here, I had been trying to get this rebate since 5/23/21, originally told there was no promotion, submitted online and it still says pending. I've called 3 to 4 times about it, resubmitted documents on website and by email. Ultimately today they gave a $200 bill credit but still no real explanation of why they can't process the request. Feels like a promotion they have no real intention of honoring.
Seguimiento de recompensas
¡Buenas noticias! Recibimos tu solicitud. Si la promoción tiene algún otro requisito de elegibilidad (por ejemplo, intercambiar un teléfono, agregar una línea o activar una cuenta), debes cumplirlo lo antes posible. Nos comunicaremos cuando hayas seguido todos los pasos.
Información de la promoción
Número de promoción: 268519
Descripción de la promoción: Promoción n.° 1 de "Apple iPad en tiendas" de 2021
Período de la promoción: 4/1/2021 - 9/30/2021Información del cliente
ID de rastreo: **********************
Fecha de solicitud: 5/23/2021Información de recompensa
Tipo de recompensa: Tarjeta virtual prepagada
Estado: PendienteSAME. EXACT. SITUATION. It says that the promotion will be paid out within 6-8 weeks of being verified. In five days it will have been 8 weeks. I've called twice, both times they had NO IDEA what to do. I am at the point where I am going to just ask them to credit my account the $200.00 and cancel the tablet line because it's getting out of control here. I'm like dude, why is it my Switch and Keep promotion was approved in DAYS, I had my payout, etc. It was so seamless and easy. This, however, is apparently super cancer. I have not seen a single person online that did this promo get their virtual gift card :(. Bleh.
Seguimiento de recompensas
¡Buenas noticias! Recibimos tu solicitud. Si la promoción tiene algún otro requisito de elegibilidad (por ejemplo, intercambiar un teléfono, agregar una línea o activar una cuenta), debes cumplirlo lo antes posible. Nos comunicaremos cuando hayas seguido todos los pasos.
Información de la promoción
Número de promoción: 268519
Descripción de la promoción: Promoción n.° 1 de "Apple iPad en tiendas" de 2021
Período de la promoción: 4/1/2021 - 9/30/2021
Información del cliente
ID de rastreo: XXXX-XXXX-XXXX
Fecha de solicitud: 6/10/2021
Información de recompensa
Tipo de recompensa: Tarjeta virtual prepagada
Estado: Pendiente
Same here, I had been trying to get this rebate since 5/23/21, originally told there was no promotion, submitted online and it still says pending. I've called 3 to 4 times about it, resubmitted documents on website and by email. Ultimately today they gave a $200 bill credit but still no real explanation of why they can't process the request. Feels like a promotion they have no real intention of honoring.
Seguimiento de recompensas
¡Buenas noticias! Recibimos tu solicitud. Si la promoción tiene algún otro requisito de elegibilidad (por ejemplo, intercambiar un teléfono, agregar una línea o activar una cuenta), debes cumplirlo lo antes posible. Nos comunicaremos cuando hayas seguido todos los pasos.
Información de la promoción
Número de promoción: 268519
Descripción de la promoción: Promoción n.° 1 de "Apple iPad en tiendas" de 2021
Período de la promoción: 4/1/2021 - 9/30/2021Información del cliente
ID de rastreo: **********************
Fecha de solicitud: 5/23/2021Información de recompensa
Tipo de recompensa: Tarjeta virtual prepagada
Estado: PendienteTJ1983 wrote:
The promotion code is 2021APPLERETAILIPAD in all caps
This works, it didnt even check my line activation
The promotion code is 2021APPLERETAILIPAD in all caps
I submitted my application and received a confirmation text that it was under review… are they denying yours?
Madagascar21 wrote:
The issue is the rebate — it may as well be considered false or nonexistent.
It’s impossible to register for the rebate and NO ONE at T-Mobile can explain WHY or resolve it, none of the “service experts” are trained about its existence, none can explain how a $30 fee for a 10GB iPad plan grows to a $47 charge on my bill or why it’s impossible to add the plan directly from the iPad, requiring a store visit and yet another $40 charge.
