Forum Discussion
Device unlocked but still owe payments - can I cancel service?
I still am making payments on my phone but it is showing it's unlocked. I plan to pay my phone just may not be able to pay it off immediately. I want to go to a more affordable pre-paid carrier in my...
You need to talk to Customer Care or the T-Force Team to see what your options are. Usually canceling makes the entire raining balance of the device on EIP due immediately and all promotions are forfeited. In some cases, T-Mobile will allow you to continue making payments but that has to be arranged prior to cancelation. Give 611 a call and speak to Customer Care or reach out to the T-Force Team through DM'ing T-Mobile on Facebook or Twitter to discuss your options.
