iphone 14 pro max order

this same thing is happening to me currently. it said it was supposed to ship by the 20th and deliver on the 21st (today) , my charge is still pending on the account and i have gotten zero tracking info, but when i go to my equipment plans, it says that the new phone is active as of the 20th and that it has shipped, so i’m just very confused… is my order still processing after 5 days, is it shipped, is it coming? please help tmobile.