iPhone 14 Shipping Confirmation

I have a UPS account, I noticed mine had a label created because of UPS. Not because of T-Mobile. I received an email from UPS saying I had a package from T-Mobile before T-Mobile even updated it on my account. 

baileymarie224 wrote:

tim_ryerson wrote:

Roymeetsworld wrote:

I ordered mine on 9/9 with delivery date of 9/16 and still haven't received mine, no updates, nada. Website still says delivery date 9/17 and it's 9/19. This was the first time I preordered a phone for release day and the experience is ruined. 

I've been charged and gotten the confirmation that my payment was accepted. I've been told by customer service that my phone was "released" but there's still no indication of the phone shipping and I had a shipping date of 9/16 and haven't seen anything. My delivery date is estimated to be tomorrow but I highly doubt that will happen. My experience is ruined as well. Next year, I will wait until all this chaos is over and order it so there's no significant delays like this. I can wait a couple extra weeks to a month extra for a new phone. I really was excited to get this phone since I have the 11 Pro Max, but now it's completely ruined and will never preorder anything ever again

i was charged for phone the same day i ordered it (9/17) and at first the tmobile rep was saying “since your order is still being processed, i can assure you you are not charged on your card” and i told her that looking at my statement i have a pending charge (pending because banks usually take a while to officially take it out) for my phone on my bank statement and then she said “if you are deducted on your card, it will be to you very soon” and she kinda seemed weird.. like which one is it? you’re showing i was not charged i am showing i was?? i never got an order confirmation tho. i got 2 emails from t-mobile, one for EIP agreement saying my order was completed and another for where to find documents regarding me financing the new phone. idk what’s going on but i’m really annoyed and not hopeful 

I'm in the same boat too. I ordered my iPhone 14 Pro Max in Purple on 9/17 and my estimated dates were 9/17-9/20. I am not sure if weekends were technically counted though because they are not business days, but even today 9/20, I still have no heard anything yet. My order is still being processed according to the order status. My store did not have any iPhone 14 Pro Maxes in store, so we had to order it, and it was my first time doing it. Without some sort of update, it is making me anxious. I am super excited to get it, but I just have heard nothing from anyone. 

I pre-ordered my iPhone 14 pro max on 9/12. My account was charged on Sunday 9/18. The order status page says my phone was supposed to ship Sunday 9/18 and arrive tomorrow 9/21. I have not received a tracking text or email and it does not show as shipped. It's still on order placed but does show the shipping date as 9/18. Just doesn't make any sense to me. 

I pre-ordered my Iphone 14 pro max 128GB Space Black on 09/12 and I still haven't been charged and the order screen still says "You have backordered items" I was strongly considering cancelling the pre-order and just going with the 14 Pro, since they have quite a few at the stores. Hopefully I get it before October. 

tim_ryerson wrote:

Roymeetsworld wrote:

I ordered mine on 9/9 with delivery date of 9/16 and still haven't received mine, no updates, nada. Website still says delivery date 9/17 and it's 9/19. This was the first time I preordered a phone for release day and the experience is ruined. 

I've been charged and gotten the confirmation that my payment was accepted. I've been told by customer service that my phone was "released" but there's still no indication of the phone shipping and I had a shipping date of 9/16 and haven't seen anything. My delivery date is estimated to be tomorrow but I highly doubt that will happen. My experience is ruined as well. Next year, I will wait until all this chaos is over and order it so there's no significant delays like this. I can wait a couple extra weeks to a month extra for a new phone. I really was excited to get this phone since I have the 11 Pro Max, but now it's completely ruined and will never preorder anything ever again

i was charged for phone the same day i ordered it (9/17) and at first the tmobile rep was saying “since your order is still being processed, i can assure you you are not charged on your card” and i told her that looking at my statement i have a pending charge (pending because banks usually take a while to officially take it out) for my phone on my bank statement and then she said “if you are deducted on your card, it will be to you very soon” and she kinda seemed weird.. like which one is it? you’re showing i was not charged i am showing i was?? i never got an order confirmation tho. i got 2 emails from t-mobile, one for EIP agreement saying my order was completed and another for where to find documents regarding me financing the new phone. idk what’s going on but i’m really annoyed and not hopeful 

Roymeetsworld wrote:

I ordered mine on 9/9 with delivery date of 9/16 and still haven't received mine, no updates, nada. Website still says delivery date 9/17 and it's 9/19. This was the first time I preordered a phone for release day and the experience is ruined. 

same here… i ordered mine on 9/17 tho with an estimated ship date of 9/17-9/20. it changed to back a day (9/18-9/21) and this too is my first time i ordered a brand new phone just right after it came out. i have a feeling my phone will not ship within the time frame either :/

tim_ryerson wrote:

Shessy wrote:

Roymeetsworld wrote:

I ordered mine on 9/9 with delivery date of 9/16 and still haven't received mine, no updates, nada. Website still says delivery date 9/17 and it's 9/19. This was the first time I preordered a phone for release day and the experience is ruined. 

I ordered mine on the 09/12 &' my delivery was set for October07- November 1 but it's out for delivery today… so I should be getting it today. I'm surprised you haven't gotten yours if you ordered it before me. 

I just got my tracking information, but ups still doesn't have in their possession so it means absolutely nothing if ups still doesn't have the phone. You can create a tracking number for anything 

I received a tracking number on the 09/15 but UPS didn't get the phone until Friday night. I could've gotten it Saturday but they didn't process the packaged until 9am Saturday so it was scheduled for today. I just got it delivered right now. I hope you get yours soon! You should have received it wayy before I did since you placed yours before.

Shessy wrote:

Roymeetsworld wrote:

I ordered mine on 9/9 with delivery date of 9/16 and still haven't received mine, no updates, nada. Website still says delivery date 9/17 and it's 9/19. This was the first time I preordered a phone for release day and the experience is ruined. 

I ordered mine on the 09/12 &' my delivery was set for October07- November 1 but it's out for delivery today… so I should be getting it today. I'm surprised you haven't gotten yours if you ordered it before me. 

I just got my tracking information, but ups still doesn't have in their possession so it means absolutely nothing if ups still doesn't have the phone. You can create a tracking number for anything 

Roymeetsworld wrote:

I ordered mine on 9/9 with delivery date of 9/16 and still haven't received mine, no updates, nada. Website still says delivery date 9/17 and it's 9/19. This was the first time I preordered a phone for release day and the experience is ruined. 

I ordered mine on the 09/12 &' my delivery was set for October07- November 1 but it's out for delivery today… so I should be getting it today. I'm surprised you haven't gotten yours if you ordered it before me. 

Roymeetsworld wrote:

I ordered mine on 9/9 with delivery date of 9/16 and still haven't received mine, no updates, nada. Website still says delivery date 9/17 and it's 9/19. This was the first time I preordered a phone for release day and the experience is ruined. 

I've been charged and gotten the confirmation that my payment was accepted. I've been told by customer service that my phone was "released" but there's still no indication of the phone shipping and I had a shipping date of 9/16 and haven't seen anything. My delivery date is estimated to be tomorrow but I highly doubt that will happen. My experience is ruined as well. Next year, I will wait until all this chaos is over and order it so there's no significant delays like this. I can wait a couple extra weeks to a month extra for a new phone. I really was excited to get this phone since I have the 11 Pro Max, but now it's completely ruined and will never preorder anything ever again