Forum Discussion
Locked ESim on Samsung but not Apple
My T-Mobile account is in good standing and I have two devices which are on payment plans One is a Galaxy s24 Ultra and the other is an iPhone 15 pro Max so when I add an MVNO ESIM to the pro Max it works just fine with no problems whatsoever. When I add an ESIM to the Galaxy s24 Ultra it says network locked and it won't let me access the eSIM at all. So why would it work on the iPhone and not on the s24 when neither of them are paid off? I called the Philippines call center the other night and she assured me that she spoke to a supervisor and due to my account status they would unlock the ESIM for me on the s24 even though it's not paid off it never happened so I called in the morning and I got the USA call center and they said absolutely not they would not do it for me and still would not give me an explanation as to why the e Sims work just fine on the Apple and not the Samsung! Does anyone know why this would be an issue with the Samsung and not the Apple? Also, I noticed that there is a place that you could contact someone higher up that could possibly help me with this but you can only access them through some type of like Facebook or something, do you know who that is at T-Mobile? Thanks any insight would be appreciated.
The MVNO might also be one of T-Mobile's, which might be why it didn't trigger the SIM lock notification. SIM lock also applies to eSIM's as well, regardless of who the device manufacture is.
T-Mobile's SIM Unlock Policy usually requires devices to be fully paid off now to qualify for a Permanent SIM unlock.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
You can always reach out to Customer Care at 611 or send a DM to T-Mobile on either Facebook or Twitter and explain why you want it done early. Whether or not they permit it, depends on a lot of factors.
