Forum Discussion
Ordered phone cannot be rerouted to UPS store, what happens if item returned to sender?
I ordered a new phone and it was supposed to get delivered yesterday but I was not available to receive and sign for it. I will be at work these next few days and wanted to get the delivery rerouted ...
I am having the exact same issue! UPS says T-Mobile must authorize a release to pickup at the UPS hub. T-Mobile rep says they don't have the authority to do so. Meanwhile, I'll never get my package. I'm stopping by the hub this evening to see what happens in person. Otherwise, I will cancel my order and their service.
