Forum Discussion
return label for a trade in phone
I'm not able to locate the return label on T-Mobile website in order to send in my trade in device before the 30 days expire. Can anyone give me directions to finding the prepaid label? Gracias
You’ll want to contact our Care team and have them look up your account and walk you through the return proces.
Officially they give 30 Days from the time they shipped you the new phone to send back trade-in phones. Either they not agreeing that you are entitled for a trade-in offer or they just don't want to do it for reasons I mentioned above.
