Forum Discussion
Warehouse "never received" my trade-in device
I used the trade-in offer for my Iphone X 64GB for the IPhone 12 Pro Max in retail, which the product was mailed to me a week after. The same day that I received the new phone, I had dropped the trad...
The warehouse in Lewisville, TX belongs to Assurant. If they claim they don't have it and yet you have proof they received it. Then call T-Mobile and have the device blacklisted. I would also call USPS and have them open up an investigation as well.
Same situation is happening to me right now. And I think my case is even more unfair.. and the best word to describe my situation is ..ROBERY... this is a robery... on Nov 26 I took the promotion that they had for black Friday.. I was supposed to trade my galaxy S9 and I took the S21.. they took my order over the phone ( by the way I have 3 lines.. 3 phones; 1 galaxy s20 and 2 s9) .. couple days later I recieve the phone and I tranfer all the Info to the new phone and I was ready to send the s9 over. I called and tmobile send me the label .. I printed and I went to the mail office and send it. .. wait couple of day... and I called to make sure they received by Dec 5 or 6th.. the customer service agent told me they did receive it and everything was ok.OK.. my bill for December and January I saw the credit reflected on my account.... but for Feb I noticed they were charging my bill without the credit.. I've been calling and spending hours over the phone explaining the situation and they ended up saying ... ohh we recieved an s9 Blue and the order says purple.. ( they put the wrong info on the returned.. instead of putting the s9 information of the phone I was calling and wanted to trade.. they did the order on my oder phone the one that I called even though I told that person that day that I wanted to trade in the s9 blue)... now they are saying you need to pay for the phone... I told them fine let's say it's my fault for not reading the returning label and putting wrong phone requested on the label.... when are u going to give me my phone back.. the one that I sent ... they said SORRY WE CANT GIVE YOU THAT PHONE BACK... I went ballistic.. that's the most cynical way of scamming ppl... this is theft... So.. they want to charge me the full amount of the phone and on top they will keep my old phone even though they admitted is their fault from the beginning.. we should all get together.. I'm going to post this on all social media.. we should do a chain- posting on Twitter.. fb and Instagram... this is my email Davidrodas@msn.com.. Check out David Rodas (@DavidTheSpartac): https://twitter.com/DavidTheSpartac?t=UQy_85e98BjI3HKU4HUoFg&s=08
