Forum Discussion
Warehouse "never received" my trade-in device
I used the trade-in offer for my Iphone X 64GB for the IPhone 12 Pro Max in retail, which the product was mailed to me a week after. The same day that I received the new phone, I had dropped the trad...
The warehouse in Lewisville, TX belongs to Assurant. If they claim they don't have it and yet you have proof they received it. Then call T-Mobile and have the device blacklisted. I would also call USPS and have them open up an investigation as well.
We experienced the same problem. I received a replacement phone through Assurant and sent the non working phone back with the label and tracking number provided via UPS. They claim the phone never arrived at their end, even though the scan shows it arrived in Ft Worth TX at the TMobile facility. Now they are telling me I owe 1400 dollars because tracking numbers can't be used as proof of delivery. 🤔 Needless to say, I am not paying this bill and will be looking for a different provider.
