Forum Discussion
Warehouse "never received" my trade-in device
I used the trade-in offer for my Iphone X 64GB for the IPhone 12 Pro Max in retail, which the product was mailed to me a week after. The same day that I received the new phone, I had dropped the trad...
The warehouse in Lewisville, TX belongs to Assurant. If they claim they don't have it and yet you have proof they received it. Then call T-Mobile and have the device blacklisted. I would also call USPS and have them open up an investigation as well.
I am facing a similar issue with my phone trade-in. After bringing my phone to the store for inspection and verification, everything seemed fine until they discovered that the IMEI was incorrect. I was advised to contact customer service, which I did, and they provided me with a prepaid label via email. I securely packaged the phone along with a note explaining the incorrect IMEI and mailed it back using the provided prepaid label.
It has now been a month since the USPS tracking confirmed the delivery of the package. Upon contacting T-Mobile, I was informed that they do not see any record of the package being scanned into their system. Therefore, they suggest filing a claim with USPS. This situation is deeply frustrating and feels like a fraudulent act. T-Mobile utilized a third-party service called Assurance, and they appear to be confident in their belief that the item was either not received or that I sent an empty box. It is disheartening that the blame is being shifted onto the customer or USPS without taking responsibility for any potential human error on their part.
I request that T-Mobile thoroughly investigate this matter and ensure that appropriate actions are taken to rectify the situation. Your prompt attention to this issue would be greatly appreciated.
