Forum Discussion
Stop sending my voicemails to SMS
My voicemail messages are recorded correctly and the transcript is shown on my iPhone normally (Select the Phone icon, then the voicemail icon at the bottom). However, they also get sent to me as a text message (SMS). How do I stop the texting? Having the voicemail recording is sufficient - they're normally just spam recordings anyway.
Don’t know if you or anyone has figured it out but in case you all haven’t:
- Open “Account” tab
- Click “Profile settings” link
- Select “Block calls and messages”
- Select “Block Other” on the line you wish to update
- Turn on “T-Mobile Voicemail to Text Block”
interesting. a bit odd that it would do this even though you didnt download the TMO VVM app itself.
My phone is an iPhone 12 purchased directly from Apple.
was your phone purchased from TMO or brought in as a BYOD?
Exact same problem for me. The posted solution SHOULD work, but doesn't. Even with the block turned on, I still get every voicemail sent via SMS.
I have spoken with T-Mobile customer service several times who were very pleasant but clueless regarding the issue. They first tried to get me to download the visual voicemail app (not available for iOS) then they had me change Siri's language to a language I don't know.
lastly, they had me toggle that posted “blocking” option on and off several times before trying to insist that it’s Apple’s problem.
I then spoke with Apple, who confirmed that voicemail to text is definitely handled by T-Mobile ,and Apple has no control over that functionality.
This really shouldn’t be so difficult to stop sending my voicemails to SMS.
¡Así es!
Also, if your company signed up or got scam shield premium for free, then the voicemail to text was one of the perks it offered so maybe you could look in the scam shield app (if it's already there or if you can install it on iPhones) and try turning it off there. ¡Buena suerte!
Thank you for all your help!
bnoof wrote:
I'm not sure. The company has only provided iPhones. On Twitter, the tech suggested I download their Visual Voicemail app, but that's only for Android. So perhaps that's a way around it for Android users. Not sure.
That was what I was going to suggest. I went into the Visual Voicemail app and under settings there was a "voicemail transcription (premium)" option, and in there you can choose to turn on (or off) SMS transcript delivery option and email transcript delivery option. IF that's something that business accounts can access (and assuming it's turned on for spme reason), then if it bothers you tremendously then you could try to put your SIM into an android phone and see if you can disable it and then switch the SIM back into your work iPhone. In case it's eSIM then I am not sure whether you will have permission or not.
I'm not sure. The company has only provided iPhones. On Twitter, the tech suggested I download their Visual Voicemail app, but that's only for Android. So perhaps that's a way around it for Android users. Not sure.
That's what I figured. It's similar to personal lines where authorized users aren't allowed to make major changes unless permissions were granted or something, and even then it might be limited to that line alone. Does it only do the SMS transcripts on iPhones or on Androids, as well?
Finally connected with them on Twitter. They said the business account owner has to do all of this for us; we don't have permissions to do it. Took like 5 hours to get that answer from them.
