Forum Discussion
Warehouse "never received" my trade-in device
I used the trade-in offer for my Iphone X 64GB for the IPhone 12 Pro Max in retail, which the product was mailed to me a week after. The same day that I received the new phone, I had dropped the trad...
The warehouse in Lewisville, TX belongs to Assurant. If they claim they don't have it and yet you have proof they received it. Then call T-Mobile and have the device blacklisted. I would also call USPS and have them open up an investigation as well.
Maybe this won't sound like the best option for those wanting to trade-in devices, but I traded in a Note 9 for the OnePlus 8T promo. Not trusting USPS because of the backlog they have. I paid to have it shipped in via UPS and make sure that it was insured for the amount of the trade-in value and that a signature was required by the recipient for the package to be delivered. Don't let them try to tell you the ZIP Code is different, like they tried with me. The address that T-Mobile sends you is correct! It is easier to track and my Note 9 got there, was inspected, and I am being issued the trade-in value and getting the promo benefit as well. Literally, 3 day ground shipment with everything being done in 5 days. That, in my opinion, is a little peace of mind that was worth around $20.
In defense of the USPS, they are still swamped from the elections and the holiday season. T-Mobile should request that a signature be required for all packages received by Assurant, just to further add a level of security for us, the customers! T-Mobile definitely needs to address devices going missing, whether it is the fault of USPS or Assurant. It happens way too often to be uncommon and the IMEI's processed for trade-in that are not received, should be added to the blacklisted devices list!
