Forum Discussion
Warehouse "never received" my trade-in device
I used the trade-in offer for my Iphone X 64GB for the IPhone 12 Pro Max in retail, which the product was mailed to me a week after. The same day that I received the new phone, I had dropped the trad...
The warehouse in Lewisville, TX belongs to Assurant. If they claim they don't have it and yet you have proof they received it. Then call T-Mobile and have the device blacklisted. I would also call USPS and have them open up an investigation as well.
Same exact thing is happening to me!! My tracking numbers are confirmed delivered to ft worth, tx and received by TMO GRC. I am out 3 phones that I sent in, all have confirmed tracking numbers yet tmobile claims they can't verify the IMEI's therefore not giving me my trade in credits!
