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inahmallari's avatar
inahmallari
Newbie Caller
Hace 4 años

Warehouse "never received" my trade-in device

I used the trade-in offer for my Iphone X 64GB for the IPhone 12 Pro Max in retail, which the product was mailed to me a week after. The same day that I received the new phone, I had dropped the trad...
  • syaoran's avatar
    Hace 4 años

    The warehouse in Lewisville, TX belongs to Assurant.  If they claim they don't have it and yet you have proof they received it.  Then call T-Mobile and have the device blacklisted.  I would also call USPS and have them open up an investigation as well.