Forum Discussion
Warehouse "never received" my trade-in device
I used the trade-in offer for my Iphone X 64GB for the IPhone 12 Pro Max in retail, which the product was mailed to me a week after. The same day that I received the new phone, I had dropped the trad...
The warehouse in Lewisville, TX belongs to Assurant. If they claim they don't have it and yet you have proof they received it. Then call T-Mobile and have the device blacklisted. I would also call USPS and have them open up an investigation as well.
Lynnx wrote:I am having the same exact problem i sent my phone Dec 29 they recieved January 5th and i have been calling since, They said they cannot find the phone so no rebate no credit, We have to do something about this because at this point its theft. Now verizon has sent me to collections becuase i didnt pay the phone. This absolutlet unfair. and something needs to be done, They are not taking any accountabilty
Please report Tmobile on here - https://www.t-mobile.com/responsibility/legal/integrity-line If we all do this together it might get their attention
