Forum Discussion
Warehouse "never received" my trade-in device
I used the trade-in offer for my Iphone X 64GB for the IPhone 12 Pro Max in retail, which the product was mailed to me a week after. The same day that I received the new phone, I had dropped the trad...
The warehouse in Lewisville, TX belongs to Assurant. If they claim they don't have it and yet you have proof they received it. Then call T-Mobile and have the device blacklisted. I would also call USPS and have them open up an investigation as well.
Helmel wrote:T Mobile lost my trade in phone and I lost the promotion as well! My UPS tracking says it was delivered. They tried to claim that I sent it late, then that they couldn't find it at all. Then they eventually got the box but not the phone. The story keeps changing!! My father also has the same issue and we have different account. He had the same iPhone 13 trade deal and they "can't locate" the phone. He also got an Apple Watch on a promotion and it doesn't even reflect on the account.
This is definitely rigged. At this point this is a common issue, if not a scam. And the scary part is nothing can be done. Ive spent hours and hours over the past weeks on the phone and nothing.This makes you question the security. I believe it's a scam and legal action should and will be taken. If anyone else has been given a conclusion please let me know!!
Please report Tmobile on here - https://www.t-mobile.com/responsibility/legal/integrity-line If we all do this together it might get their attention
