Forum Discussion
Warehouse "never received" my trade-in device
I used the trade-in offer for my Iphone X 64GB for the IPhone 12 Pro Max in retail, which the product was mailed to me a week after. The same day that I received the new phone, I had dropped the trad...
The warehouse in Lewisville, TX belongs to Assurant. If they claim they don't have it and yet you have proof they received it. Then call T-Mobile and have the device blacklisted. I would also call USPS and have them open up an investigation as well.
@tomwil i have the same issue I traded in my iphone SE and they confirmed they received it. My iphone was in great condition thankfully i have video and pictures before i mail it to tmobile. Now I called them after few tries over the past 6 months and they tell me your device was wet and we detected liquid so we cant give you a trade in amount of $250!!!!! I submitted a report and scheduled a call with a coach ( senior manager). This is ridiculous and I will switch carrier if they want to do this fraud.
