Forum Discussion
Warehouse "never received" my trade-in device
I used the trade-in offer for my Iphone X 64GB for the IPhone 12 Pro Max in retail, which the product was mailed to me a week after. The same day that I received the new phone, I had dropped the trad...
The warehouse in Lewisville, TX belongs to Assurant. If they claim they don't have it and yet you have proof they received it. Then call T-Mobile and have the device blacklisted. I would also call USPS and have them open up an investigation as well.
mross5150 wrote:First time happing to us but same issue. For the past couple of years we have bought and traded in our phone online. No hay problema.
This time we received the new phone. I boxed up the trade in and correctly packaged and labeled it like I always have. I tracked the box until it showed delivered to Dallas TX. 2 months later the trade in phone was never checked in at the warehouse. After 5 phone calls to T-Mobile I was finally told I would have to file a claim with the USPS to recover my money from the trade in phone. Meanwhile the charges for the traded in phone continue to appear on my bill. I will never mail in a phone again.
I used their label, where there is a USPS tracking. The USPS tracking showed that it was delivered.
I contacted T-Mobile and they started a case for investigation. Within 10 days, the issue was solved, and they sent the credits to me
