Forum Discussion
Why am I unable to upgrade online?
Have been with T-Mobile since the Sprint days (24 yrs.+). Pay by auto-debit religiously. Calculated I've spent $28k+ with T-Mobile/Sprint in total.
Over the past two months, I've attempted to upgrade online. I get as far as the "submit payment" and receive one or more error messages (We're unable to verify your identity/Somethings wrong, Please Try Later).
I called customer service who suggested I go to a store. Went to the store, they scanned my ID, called customer service and said "All's good!".
Nope...all is not good. Still unable to upgrade online. Made certain my online account/name matched exactly with my credit card billing info. No dice. Tried several credit cards and even the debit card on the account used for direct debit payment. Nope, nope, nope.
Tried this with the assistance of customer support via remote connection. Spent 1:06 hrs. on the phone today. Nothing burger.
Can anyone recommend another carrier who will take my $$$ online?
I'm looking for a new carrier as well. There needs to be more competition in the cell phone industry. I've never received a new phone from T-mobile, since that's only for new customers. Now T-mobile thinks it's cute to raise my 55+ plan price that was supposed to be rate locked. Does anyone have more information about the class action lawsuit against T-mobile, and how to join it?
Have you checked with your card issuer to make sure that out of state transactions are possible. Do you have any fraud alerts to approve the transactions with your card issuer? All online transactions for T-Mobile are processed through T-Mobile's headquarters in Washington state.
try contacting the executive social care team by tweeting @tmobilehelp.
