Forum Discussion
First Billing Cycle
Hello T-Mobile, I have switched to the All One Plan on 1/16/2018 and I have received a text saying my first auto debit will take place on 2/6/2018 for service from 1/17/2018 -2/16/2017. I spok...
Hey there, and welcome! I'm so sorry to read that we didn't do a better job of onboarding you regarding our billing when you started your service -- that's a definite opportunity, thanks for taking the time to post here and let us know!
Billing with T-Mobile is called Bill Current -- you're billed at the beginning of your bill cycle, and due dates for recurring charges are within that same cycle -- a little ahead of your cycle close date. For example, if your bill cycle runs from 1/1 - 1/31, your due date might actually be on 1/21. "Usage charges" (charges for things like international calls or play store purchase that are billed to your account, for example) aren't billed until the following month.I hope that explanation helps a bit, but please let me know if you have any more questions!
- Marissa
Hola Marissa,
I have the same issue as the original post. I'm being billed mid-cycle on a post-paid account.
I just had a wonderful online chat with another T-Mobile rep 17754940, who told me that:
"Apparently we will not be able to change your billing type. All of our postpaid account's first bill works like this. But you a little early is just a one time change, Julian. Your next bill that will cover Feb 8 to Mar 7 will be due Mar 28."
This made it seem like, after the first cycle, my account would be billing me AFTER the cycle was complete.
However, immediately after this conversation I paid my overdue bill (for period ending 7 Feb, but bill due 28 Jan) and enrolled in AutoPay... and received the following, which says that for the billing period 7 Feb - 7 Mar, I'll pay the bill 28 Feb, which contradicts what the T-Mobile rep told me:
Could you clarify which of these is correct?
Excelente
Julian
