Forum Discussion
First Billing Cycle
Hello T-Mobile, I have switched to the All One Plan on 1/16/2018 and I have received a text saying my first auto debit will take place on 2/6/2018 for service from 1/17/2018 -2/16/2017. I spok...
Hey there, and welcome! I'm so sorry to read that we didn't do a better job of onboarding you regarding our billing when you started your service -- that's a definite opportunity, thanks for taking the time to post here and let us know!
Billing with T-Mobile is called Bill Current -- you're billed at the beginning of your bill cycle, and due dates for recurring charges are within that same cycle -- a little ahead of your cycle close date. For example, if your bill cycle runs from 1/1 - 1/31, your due date might actually be on 1/21. "Usage charges" (charges for things like international calls or play store purchase that are billed to your account, for example) aren't billed until the following month.I hope that explanation helps a bit, but please let me know if you have any more questions!
- Marissa
I just switched to T-Mobile and learned about "Bill Current" after I logged into my account and saw the bill that was due sooner than I expected. The customer service rep told me the same story "it's like McDonalds" - please, stop it, makes no sense at all and makes it even more confusing.
The name "Bill Current" is also a glorified monicker for something in between pre- and post- paid plan. Just admit you need to improve cash flow to be able to give lower rates than your competition. I totally get it and would be ok if I were treated like an adult with full transparency.
