Forum Discussion
First Billing Cycle
Hello T-Mobile, I have switched to the All One Plan on 1/16/2018 and I have received a text saying my first auto debit will take place on 2/6/2018 for service from 1/17/2018 -2/16/2017. I spok...
Hey there, and welcome! I'm so sorry to read that we didn't do a better job of onboarding you regarding our billing when you started your service -- that's a definite opportunity, thanks for taking the time to post here and let us know!
Billing with T-Mobile is called Bill Current -- you're billed at the beginning of your bill cycle, and due dates for recurring charges are within that same cycle -- a little ahead of your cycle close date. For example, if your bill cycle runs from 1/1 - 1/31, your due date might actually be on 1/21. "Usage charges" (charges for things like international calls or play store purchase that are billed to your account, for example) aren't billed until the following month.I hope that explanation helps a bit, but please let me know if you have any more questions!
- Marissa
I there it is transparency, the most difficult thing to get from a company. When customer reps aren't train to be transparent. And it never ending. And the sad thing is I'm enjoying my phone, willing to pay what I as a customer agreed upon. But only found out that that agreement was as mist and smoke. And then I have to call and listen to this dishonest description, " we're expect blah blah blah". If all the customer reps I spoke with there wasn't one who fit that description.
