Forum Discussion
First Billing Cycle
Hello T-Mobile, I have switched to the All One Plan on 1/16/2018 and I have received a text saying my first auto debit will take place on 2/6/2018 for service from 1/17/2018 -2/16/2017. I spok...
Hey there, and welcome! I'm so sorry to read that we didn't do a better job of onboarding you regarding our billing when you started your service -- that's a definite opportunity, thanks for taking the time to post here and let us know!
Billing with T-Mobile is called Bill Current -- you're billed at the beginning of your bill cycle, and due dates for recurring charges are within that same cycle -- a little ahead of your cycle close date. For example, if your bill cycle runs from 1/1 - 1/31, your due date might actually be on 1/21. "Usage charges" (charges for things like international calls or play store purchase that are billed to your account, for example) aren't billed until the following month.I hope that explanation helps a bit, but please let me know if you have any more questions!
- Marissa
I found this old post because I enrolled on Feb 24, got phones on Feb 26. Set up autopay on Feb 28th but first bill won't show $5 discount even though I did not port over number until that same day 🙄! Also saw that it is for $135 (3 lines) although I will only have service for 21 days of that first cycle. It should be prorated to $94. BTW I love the service and this 5G is awesome as I'm getting 150-200 mbps but this billing issue is not a good start!!
**Chatted with customer service and he gave me a $40.50 credit 😁
